At Deaconess Health System, our help desk team thrives on providing top-notch technical support, a commitment I share deeply. My role as Help Desk Specialist II involves leveraging my skills in communication and networking to deliver effective solutions and enhance system reliability. Currently, I'm expanding my expertise through a Bachelor of Applied Science in Cybersecurity and Information Assurance at Western Governors University.My background at Regions Bank as a Financial Relationship Consultant sharpened my ability to understand and meet customer needs with proactive service, a skill that translates seamlessly into my IT support role. With certifications in key technical areas from Coursera, I am well-equipped to tackle challenges and contribute to our team's success while continually advancing my knowledge in cybersecurity.