Microsoft Dynamics AX business analyst. Develop required business documents by analyzing, capturing and understanding the business needs.

Tract, trend, forecast and analyze data to identify potential inaccuracies. Communicate effectively with all levels of the organization, including senior staff members. Coach, consult, motivate, and mentor team members on moderate to complex business/systems processes. Develop SQL queries and SAS programs in response to reporting requests sent to the BPS SharePoint site, verify data and criteria. Created and maintained Microsoft Access databases.

Acting in the role of Project Lead and/or individual contributor on moderate to complexprojects, I was responsible for the following:Analyze moderately complex processes to support Health Plan Operations areas by conducting impact analysis and interpreting system documentation. Utilize Project Management Techniques as the project lead, on medium to large-sized projects. Determine and define business requirement, functional design, system specifications, process improvement, quality assurance, system and integration testing and resolution or problems.

Responsible for ensuring that all operating processes, either partially or fully supported by the section, result in superior levels of satisfaction for internal and external customers. Work with counterparts in ePlatform or related staff to identify and clarify benefit, membership, claims, medical management, or other issues that are impacting service of specific client accounts.

Responsible for providing technical expertise guidance and direction to Account Support Representatives on a variety of issues that impact the day-to-day operations of the Marketing Administration Department. Such activities involve training both formally and informally, lending technical expertise in situations that are not more complex in nature, and assisting in providing guidance regarding standard products to the Account Service Representatives.

Responsible for providing accurate and timely service to both Local and National Control Association accounts by monitoring and maintaining accurate and updated billing andenrollment information compatible with the requirements of each individual and unique account.