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Daryl Rucker is listed as Senior Manager at Georgia Department of Revenue at Georgia Department of Revenue, a company with 734 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at georgia.gov and a matched LinkedIn profile for Daryl Rucker.
Daryl Rucker previously worked as Senior Manager Customer Contact Center at Georgia Department Of Revenue and Help Desk Analyst Supervisor at Georgia Department Of Revenue. Daryl Rucker holds Bachelor Of Business Administration, Business, Management, Marketing, And Related Support Services from University Of Mississippi.
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AeroLeads found 1 current-domain work email signal for Daryl Rucker. Compare company email patterns before reaching out.
⬜Customer facing strategic leader: Extensive experience in customer solutions, system improvements and team operations within the communications space. Specific strengths in identifying areas of opportunity to improve the customer experience through the management of service levels and the development of highly productive teams. ⬜High-performance executive leadership: Competent, flexible and effective leader who develops and motivates multi-cultural teams. Skilled at enhancing productivity by deploying systems and processes that enable people to focus on high-value activities. Excellent talent development and retention track record. Adept at communicating technical information clearly and concisely.⬜Reliable and disciplined execution: Strong planning and even better delivering. Extremely skilled at multi-tasking, and managing the implementation of projects, on-time and within budget. Hands-on leadership style with a relentless focus on delivering high-impact projects while maintaining an environment of collaboration and team-work.
Listed skills include Call Center, Vendor Management, Telecommunications, Managed Services, and 11 others.
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Atlanta, Georgia, United States
AS AN ACCOMPLISHED SENIOR MANAGER OF A CUSTOMER CONTACT CENTER, I BRING OVER A DECADE OF STRATEGIC LEADERSHIP EXPERIENCE IN GUIDING AND TRANSFORMING CUSTOMER SERVICE OPERATIONS. BY ORCHESTRATING CROSS-FUNCTIONAL TEAMS, I DRIVE OPERATIONAL EXCELLENCE AND ELEVATE CUSTOMER SATISFACTION THROUGH INNOVATIVE SOLUTIONS. MY EXPERTISE IN DEVELOPING AND IMPLEMENTING.
Greater Atlanta Area
Build and lead an effective team to handle the day to day operations of the TSD- Customer Contact Center.Motivate and support employees to thrive in a fast-paced, productivity-driven work environmentIdentify, research and resolve complex system problems.Identify and manage escalation procedures and ensure service levels are maintained.Use Key Performance.
Supervisory accountability for team of 15 direct report employees in the support of 20+ Government customers and 300+ State and local government entities. Plan workloads and delegate to staff. Championed training, coaching, motivating & counseling employees while establishing KPI’s and managing the performance by setting objectives, assessing performance.
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Daryl Rucker works for Georgia Department of Revenue.
Daryl Rucker is listed as Senior Manager at Georgia Department of Revenue at Georgia Department of Revenue.
AeroLeads has found 1 work email signal at @georgia.gov for Daryl Rucker at Georgia Department of Revenue.
Daryl Rucker is based in Atlanta, Georgia, United States while working with Georgia Department of Revenue.
Daryl Rucker has worked for Georgia Department Of Revenue and Verizon.
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Daryl Rucker holds Bachelor Of Business Administration, Business, Management, Marketing, And Related Support Services from University Of Mississippi.
Daryl Rucker is listed with skills including Call Center, Vendor Management, Telecommunications, Managed Services, Customer Satisfaction, Customer Experience, Customer Relations, and Itil V3 Foundations Certified.
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