Daryl Saunders Email & Phone Number

Whiteley, England, United Kingdom

• Provide technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packageso Windows 10 environmentso Microsoft Office.
• Performs hardware diagnostics and coordinates repairs, Desktop, Laptop and Server hardwareo Building a range of Desktops and laptops using Microsoft Active Directory administration and SCCM – AppV Environments.o Assist.
• Administration for Cisco VOIP Systems including Cisco Wired and Wireless Networks
• Keep asset records up to date with any changes
• Update documentationo Develops reports and databases
• Acts as liaison for data transfer systems design and implementationo Manage and change Backup TAPES on site

Whiteley, Hampshire, United Kingdom

Whiteley, Hampshire, United Kingdom

• My occupation is the first point of contact for 5000+ NATS (National Air Traffic Users), who are using either an XP Based Desktop enviornment or a Windows 7 Citrix environment.
• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems.o Logging all calls using from either phone call or email.
• Other tasks may also include updating documentation, with the most recent processes and fixes available.

Whiteley

• My occupation is the first point of contact for 5000+ NATS (National Air Traffic Users), who are using either an XP Based Desktop enviornment or a Windows 7 Citrix environment.
• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems.o Logging all calls using from either phone call or email.
• Other tasks may also include updating documentation, with the most recent processes and fixes available.

• Responsible for the delivery of solutions within named accounts; installations, maintenance, and repairs on customer equipment; working primarily on site.
• Handling a large variety of service requests, from routine repair and maintenance of hardware/peripherals, to configuring components and supporting technical issues for large, complex multi-platform systems
• Attending users at the desks to repair or replace faulty desktop computers.
• Attending printer breakdowns and troubleshoot and repair the fault.
• Attending desk and office moves to patch and network desktops and printers.o Able to diagnose hardware issues related to ‘plug & play’ itemso Understanding of operating systems to enable correct configuration of.

• My occupation is to be first point of contact for the 8000+ users based on site.
• Using IT based software to log calls using Service Manager 7 and applying 1st line fixes using an array of admin tools, Remote Desktop, Active Directory, Citrix, and Outlook.o Along with being the 1st point of contact.

Southampton, United Kingdom

• I have trained to be an Back-up 1st Line Analyst, dealing with logging calls using REMEDY and applying 1st line fixes, for a large variety of users across the varied business units Babcock Support
• Applying 1st line fixes using an array of IT based software such as:o CITRIX – Used as a portal to access ARS, RDP, SCCCo ARS (Active Role Server) – Access users details, to change and amend, enable and disable.
• Answering calls with professional customer service skills and logging each call with details regarding what the incident maybe or providing any advice which is required regarding incidents or requests.Giving 1st line.

Southampton, United Kingdom

• My current occupation is a Request Co-Ordinator for a large international IT company, for a lot of different sectors of industry e.g. MOD, Nuclear etc.
• I use an array of IT based software, MAGIC, REMEDY, Microsoft Outlook, LANDesk, Asset Database, Text.
• My general role is to monitor the management and request queues in and action work orders accordingly, also checking emails. Checking any outstanding queries. Processing new users and leaver requests. Process IT.
• Arrange Asset Collections for each site using the third party logging SCC life Cycle.