Volunteering at multiple non-profit organizations in the Austin area and Texas Gulf Coast to assist others in need.

•Design, implement, manage, and maintain all infrastructure systems, including LANs, SANs, WANs, collocation services, cloud services, server management, load balancing, Internet services, intranet, network security, Active Directory, VPN, IT Help Desk, IT asset management and inventory, disaster recovery, telephony, wireless networking, and hardware including Ethernet topology, wiring standards, protocols, switching, and domains. •Oversee 270+ employee workstations/laptops in a mixed Windows/BYOD environment across multiple physical locations for company. •Hands-on infrastructure experience within SQL Server, .NET, and other software environments. •Directly responsible for telecommunications systems, including Mitel phone system managed across multiple locations for company staff along with customer service call center operations and corporate cell phones. •Develop IT strategies and technology lifecycles in collaboration with the executive team to ensure mission-critical software and customer services while observing HIPAA, PII and PHI requirements, including replication, data protection, and encryption. •Manage operational costs and IT budgets while conducting near- and long-term financial and capacity planning forecasts for expanding infrastructure, and telecommunications.•Successfully plan, coordinate, and execute multiple physical moves for the company, including staff workstations, telecommunication systems, and servers. •Successfully manage technology operating budget for company technology purchases, including funding for hardware, vendor IT service contracts, telephony, peripherals, and cell phones. •Monitor network performance and provide network performance statistics and reports while developing strategies for maintaining network infrastructure.•Prepare and evaluate quotes, bid proposals, contracts, scope of work, scope of services, and other procurement for infrastructure, technology and telecommunication projects and associated efforts.

•Managed all IT and telecommunication procurement, including request for bids submissions, negotiating with procurement staff and vendors for competitive pricing, audit billing and invoicing from vendors, dispute and problem resolution, and administer non-IT procurement with IT impact.•Created and utilized cost benefit analysis, technology policies, available options, and technology considerations to plan for hardware, network, and telephony purchases and upgrades. •Recommended, evaluated and implemented new technologies for existing applications and systems. •Oversaw management and support of Microsoft servers and Oracle environments. •Successfully managed multi-million capital and operating budget, including funding for hardware, software, vendor service contracts, telecommunications, telephony, peripherals, PDA’s, and some office equipment. •Responsible for maximizing network and system availability of these systems and users while ensuring sound network and internet security using a co-location center and SAN environment. •Supervised systems administration staff in the support of their network and desktop duties. Supervise help desk functions and staff, ensuring adequate service levels on call volume to end users, call center users, and remote users.•Managed merging telecommunication technologies systems including PBX’s, IVR, VoIP, and Cisco connectivity.