Loss Prevention Specialist with a demonstrated history of working in the apparel and fashion industry. Skilled in Accertify, Sales Force, Sterling, Verint, Microsoft Excel, Customer Service, Microsoft Word, Sales, and Retail.

Experienced Call Center agent with a demonstrated history of working in the apparel and fashion industry. Monitor call volume and manage staffing to ensure we are properly staffed; coach agents on performance, accuracy, professionalism, and creating a friendly experience for our customers. My goal is to continuously help improve the way my organization does business by contributing forward-thinking ideas, evaluating best practices, and strengthening relationships within the organization and with respective affiliates.