Mps Specialist Ii
Current- Managed inbound and outbound calls to negotiate payment arrangements, achieving consistent adherence to procedural guidelines and regulatory requirements.
- Trained new team members on operational systems, enhancing team productivity and efficiency.
- Provided exceptional customer service, resolving complex inquiries and ensuring customer satisfaction.
- Identified and escalated items requiring risk review, exception handling, or further analysis through appropriate channels.
- Explained complicated topics in a clear and concise manner to ensure customer understanding.
- Provided a high level of professional and courteous service using empathy during account investigations.
Jul 2021 - Present
