Desktop Support/Trainer
CurrentCurrently working at Bonneville Power Adminstration providing desktop support and training for a new hardware and software roll-out throughout the company. My job duties include training customers on their new hardware and how to use them in different environmental settings. I also collect feedback from trainees on followup visits to different sites to improve the software/hardware or to provide retraining as needed. I also work with local technicians to ensure that they have the correct training to support the new hardware and software.