Business Development and Internet MarketingOversaw and trained many sales and internet sales team. Implemented detailed customer follow up process. Administered social media marketing, search engine optimization, and customer relationship management systems. Established content for five franchise websites, community events, and email blasts. Ensured competitive market pricing on new and pre-owned vehicles, prepared monthly sales reports and negotiated department contracts. How am I different? I still roll up my sleeves and do the work live and in the store. I am capable and willing to close the deal, set the appointment and lead the team. Honest and passionate and I am the epitome of "Practice What You Preach". I make it happen while doing it in a fun environment. *Responsible for program management and administrative functions ofthe Internet and Sales Departments. *Designed dealership programs to grow the department, recruit and train Customer Care Agents and Product Specialist.*Designed procedures to track effectiveness of web sites and salesprocess, developed procedures to measure the effectiveness of marketingprograms, and measure the performance of the sales staff.*Trained internet and sales personnel on the latest lead management systems, train on proper electronic/email communications, train on proper telephone techniques.*Implement sales strategies, by designing systems to ensure response time to all customer inquiries-email, fax or telephone-is done in a timely manner. *Prepare email templates for all internet salespersons andmanagers to use, as well as preparing telephone scripts. *Analyzed the local market internet pricing environment, and developed a pricingstrategy to profitably compete for the internet customer both on line andoff line. Entrepreneurial*Arranged and hosted daily, weekly and monthly training calls for up to 400 people to increase product knowledge, build sales and increase networking skills.*Initiated and coordinated itinerary of local speaking tour for a international physician. *Coordinated over 100 speaking engagements for international speakers on the topics of health, nutrition and prosperity, creating monthly attendance of 70+ people.Specialties: Customer Service ManagementComplaint Handling & ResolutionRetail Operations ManagementCustomer Satisfaction Enhancement Front and Back-End SupervisionSales & Margin ImprovementTeambuilding & TrainingEstablishing new product sourcesInternet marketingBusiness Development