Business Consultant and owner of EXM Consulting.Specialties: Business analysis, strategy development, project management and technology planning.Please refer to the following projects for more details of the business change projects I have led.

Business strategy development, capital planning, investment planning, internal business consultant.

In 2008, I was responsible for successful completion of the Information Services Business Planning (2010-2015) submission to the Water regulator Ofwat; with the responsibility of representing South West Water in the audit reconciliation of the submission with the Ofwat final determination.Throughout 2009 I was responsible for the development of a company wide Information Management Strategy (IMS) and I subsequently guided the strategy through staged approvals to achieve the establishment of a new IMS project governance team, which laid the foundations for the first phases of work to improve company held 'Asset' data. The programme is still on going in 2013.In 2010, I was the manager responsible for the IS Service Desk, Information Security and laid the foundations for a new 'account management' role for business led IS requirements. Subsequently in 2011, I was responsible for the market testing and selection process for the implementation of a Customer Relationship Management (CRM) system to deliver service improvements both internally and directly to the customer. Additionally, I authored a CRM strategy to support the necessary cultural business changes, which directly support the achievement of an effective CRM system implementation. The system is now live and central to the company's vision for customer engagement.

During this period, I was responsible for leading a number of teams of various sizes, primarily developing IT solutions for the wider business. I was one of two project managers responsible for managing a two year programme (1999-2001) to implement an Enterprise Resource Planning (ERP) system. I was responsible for the data management and interface teams; the programme retired over 40 legacy systems for finance, work, asset management and procurement.I led a team to deploy the company's first mobile and scheduling solutions to field workers. These systems remain the company wide solution for remote workers.Also during this period, I delivered a new business vision with innovative IT solutions for geographically displaying and managing customer contacts both centrally and to a distributed workforce. I also managed other successful projects include the implementation of a new Oracle HR and payroll system (2003) and a large number of smaller more tactical projects across the company.