Daryl Coles

Daryl Coles Email and Phone Number

Business Consultant at EXM Consulting @
Daryl Coles's Location
Greater Exeter Area, United Kingdom
Daryl Coles's Contact Details

Daryl Coles work email

Daryl Coles personal email

n/a
About Daryl Coles

Specialties: Business analysis, strategy development, project management and technology planningFor more information, please view the detail in the accomplishments section (below) and the 8 Projects I have led or been involved in.

Daryl Coles's Current Company Details
EXM Consulting

Exm Consulting

Business Consultant at EXM Consulting
Daryl Coles Work Experience Details
  • Exm Consulting
    Business Consultant
    Exm Consulting Apr 2013 - Present
    Exeter, United Kingdom
    Business Consultant and owner of EXM Consulting.Specialties: Business analysis, strategy development, project management and technology planning.Please refer to the following projects for more details of the business change projects I have led.
  • South West Water
    Service Delivery Project Manager
    South West Water Jul 2012 - Apr 2013
    Exeter, United Kingdom
    Business strategy development, capital planning, investment planning, internal business consultant.
  • South West Water
    Strategic Development Leader
    South West Water 2008 - Jul 2012
    In 2008, I was responsible for successful completion of the Information Services Business Planning (2010-2015) submission to the Water regulator Ofwat; with the responsibility of representing South West Water in the audit reconciliation of the submission with the Ofwat final determination.Throughout 2009 I was responsible for the development of a company wide Information Management Strategy (IMS) and I subsequently guided the strategy through staged approvals to achieve the establishment of a new IMS project governance team, which laid the foundations for the first phases of work to improve company held 'Asset' data. The programme is still on going in 2013.In 2010, I was the manager responsible for the IS Service Desk, Information Security and laid the foundations for a new 'account management' role for business led IS requirements. Subsequently in 2011, I was responsible for the market testing and selection process for the implementation of a Customer Relationship Management (CRM) system to deliver service improvements both internally and directly to the customer. Additionally, I authored a CRM strategy to support the necessary cultural business changes, which directly support the achievement of an effective CRM system implementation. The system is now live and central to the company's vision for customer engagement.
  • South West Water
    Project Manager - Information Services
    South West Water 1992 - 2008
    During this period, I was responsible for leading a number of teams of various sizes, primarily developing IT solutions for the wider business. I was one of two project managers responsible for managing a two year programme (1999-2001) to implement an Enterprise Resource Planning (ERP) system. I was responsible for the data management and interface teams; the programme retired over 40 legacy systems for finance, work, asset management and procurement.I led a team to deploy the company's first mobile and scheduling solutions to field workers. These systems remain the company wide solution for remote workers.Also during this period, I delivered a new business vision with innovative IT solutions for geographically displaying and managing customer contacts both centrally and to a distributed workforce. I also managed other successful projects include the implementation of a new Oracle HR and payroll system (2003) and a large number of smaller more tactical projects across the company.

Daryl Coles Skills

Project Management Business Analysis Change Management Crm Strategy Business Process Improvement Stakeholder Management Business Process Management Project Delivery Prince2 Business Strategy Project Planning Business Planning Leadership Team Leadership Management Consulting New Business Development Contract Management Business Development Strategic Planning Erp Risk Management It Strategy Research Cloud Computing Service Delivery Program Management Mobile Devices Outsourcing Itts Consulting Business Transformation Integration

Daryl Coles Education Details

Frequently Asked Questions about Daryl Coles

What company does Daryl Coles work for?

Daryl Coles works for Exm Consulting

What is Daryl Coles's role at the current company?

Daryl Coles's current role is Business Consultant at EXM Consulting.

What is Daryl Coles's email address?

Daryl Coles's email address is dc****@****r.co.uk

What schools did Daryl Coles attend?

Daryl Coles attended University Of Exeter, The Open University, The Open University.

What skills is Daryl Coles known for?

Daryl Coles has skills like Project Management, Business Analysis, Change Management, Crm, Strategy, Business Process Improvement, Stakeholder Management, Business Process, Management, Project Delivery, Prince2, Business Strategy.

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