Daryl Craig Email and Phone Number
Daryl Craig's Location
Toronto, Ontario, Canada, Canada
Daryl Craig's Contact Details
Daryl Craig work email
- Valid
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Daryl Craig personal email
n/a
Daryl Craig phone numbers
About Daryl Craig
“Partners with the business to understand current and future user needs,driving efficiency, extracting costs and optimizing technology to propel productivity”Kinetic, plans and sets a demanding standard and pace to advance the business, tightening compliance, fortifying accountability and optimizing technology, assets and people. Rattles the status quo, detects, unravels and resolves complex issues, working collaboratively to remove hindrances. Leads by example, coaches and mentors the team to perform, encourages career and personal development. Direct and open communicator and presenter, simplifies technical jargon, confidently represents employer with confidence, integrity and pride.
Daryl Craig's Current Company Details
Daryl Craig Work Experience Details
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Technology Services DirectorFamily And Children'S Services Of The Waterloo Region Nov 2023 - PresentKitchener, Ontario, Ca2 direct + 6 indirect reports in Kitchener
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Director Of Information TechnologyLenczner Slaght Sep 2019 - Nov 2023Toronto, On, Ca5 direct + 11 indirect reports in Toronto*Created the first IT budget in the firm’s history and have maintained a budget variance of <3% for 4 years.*Performed an audit of current security standards (NIST and ISO 270001).*Drafted and implemented new IT governance, including polices, standards and procedures; enforced an annual external security audit discipline.*Implemented a fully functional single ERP platform to meet all end-user requests, seamlessly migrating over 50 million records.*Tasked to a formalize, structured and accountable service desk to replace the existing ineffective desk generating high client dissatisfaction. Reduced wait time from an average of 1 day to 1 hour.*Analyzed helpdesk data and offered targeted training and find root causes/solutions which resulted in a reduction of helpdesk tickets by 30%.*Developed and implemented a cloud first strategy, migrating several core systems, email, anti-spam, and backend database to boost reliability of mission critical business functions into the Cloud using a combination of SaaS and IaaS, resulting in a 24% improvement in availability.*Challenged to revamp the outdated and underperforming IT infrastructure end-of-support posing a risk to continued business operations.*Uncovered a lack of security protocols & systems, which was creating unacceptable risk due to the highly confidential nature of our clients’ information.*Initiated a replacement and modernization of the phone system to a sustainable VoIP solution that would support a remote workforce.*Discovered an informal & inefficient IT organization structure that was leading to user frustration, delays in projects and overall inefficient team performance.*Developed and implemented the firm’s Cloud Strategy: Including several core systems to boost reliability of mission critical business functions using a combination of SaaS and IaaS based approaches. -
Director Of Information TechnologyCanadian Olympic Committee Nov 2017 - Sep 2019Toronto, Ontario, Ca4 direct + 6 indirect reports in Toronto & Montreal | $580k CapEx | $3.5M OpEx | 2 sites across Canada) ▪Oversaw the IT support for the 2019 Winter Olympics in PyeongChang South Korea *Built three entire, on-site, virtual office environments. *Successfully implemented and operated an RFID bracelet payment system at Canada House. *Developed a registration site for Canada House that allowed guests to purchase tickets and receive government security clearance. *Build and ran a mobile app (Android & iOS) for event registrations, team Canada transportation and CRM data. *Deployed and managed a CRM system that tracked all aspects of the Olympic athlete’s journey at the games, based on Microsoft Dynamics. ▪Oversaw the implementation of SAP Business 1 ERP system *Helped write the RFP, develop the business case, evaluate and select the vendor *Created a process to migrate data from existing ERP system Sage300 to SAP Business 1 *Created the solution blueprint and cloud software architecture in AWS *Migrated and created new financial accounting reports to ensure zero impact to ERP system users *Successfully moved the entire Toronto office to a new location with zero downtime and within budget ▪Discovered massive security vulnerabilities within the IT systems, which left the Olympic committee at risk to major security breaches. *Completely audited, revamped and redeployed an end-to-end security framework and processes *Have successfully defended the Olympic systems from several coordinated cyber attacks *Worked closely with the RCMP and CSIS to ensure alignment with industry best practices ▪Determined that IT projects were implemented in an ad hoc, disorganized manner *Created a new process to evaluate and initiate new IT projects based on business value *Successfully started over 50 new projects through this new process -
Director Information ServicesActra Oct 2013 - Nov 2017Toronto, On, Ca(9 direct + 6 indirect reports in Toronto & Vancouver | $.5M CapEx | $1.2M OpEx | 9 sites across Canada)•Challenged to revamp the outdated IT infrastructure beyond end-of-life *Constructed an IT modernization plan, presented a report before management to secure funding, prepared & distributed an RFP to update key systems*Partnered with the appointed vendor to plan a phased approach to renew infrastructure, instantly eliminating downtime and optimizing performance•Uncovered a severe lack of security*Performed an audit of current security standards and initiated connection with the non-profit IT group to establish a network of similar organizations to discuss and determine a standard for the sector*Drafted and implemented new security protocols encompassing anti-virus, firewalls, intrusion detection system and enforced an annual external security audit*Achieved no significant security incident, confirmed during external audits with the cyber liability insurer stating one of the cleanest and most robust security practices in their client portfolio•Initiated a replacement and modernization of the complete phone system including handsets to a VoIP solution•Blended two disparate, complex, high cost and undocumented ERP systems into a single platform*Collaborated with end-users to define the business requirements, creating a year-long software development project to design and build the consolidated ERP system*Implemented a fully functional single ERP platform to meet all end-user requests, seamlessly migrating over 10 million records •Tasked to a formal, structured and accountable service desk to replace the existing ineffective desk generating high client dissatisfaction•Migrated several core systems, email, anti-spam, and backend database to boost reliability of mission critical business functions into the Cloud using a combination of SaaS and IaaS•Extracted IT costs across the IT infrastructure without compromising service availability -
Information Technology Director - National DevelopmentHeenan Blaikie Llp Jun 2005 - Oct 2013Montreal, Quebec, Ca5 direct + 13 indirect reports | $3M CapEx | $10M OpEx | 8 offices in Canada and 1 in Paris, France•Combatted a major hurdle renewing the outdated, disjointed and inefficient IT infrastructure beyond end-of-life causing potential risk in a highly confidential business.•Assessed the current IT assets, reviewed and documented, while interacting with all stakeholders across the multi-office business.•Authored a comprehensive report, placed before senior management to apply for and secure funding for a significant IT realignment and renewal.•Wrote and distributed an RFP, evaluated and selected vendor collaborating •Refreshed the law firm’s IT assets providing added benefits and services to sharpen the competitive edge in a saturated market.•Handpicked to take on additional responsibilities for facility management overseeing the maintenance and equipping of the Toronto office•Planned and led a major business project to move 500 employees frombetween a existing office and a newly built office•Collaborated with internal stakeholders and vendors to set and execute the project mandate with a focus on minimal business interruption successfully completing the project over a weekend.•Uncovered severe risk with the business requiring maximum security serving clients requiring maximum confidentiality, lacking the appropriate security standards and system. •Initiated action to rapidly boost security and close system gaps, tighten risk and capture potential breaches.•Tasked with implementing a document management system to meet standards set by the Law Society, increase data retrieval and client service.•Evaluated changing business requirements, prepared and presented a compelling business case to senior management highlighting the project and compliance requirements to acquire funding.•Issued an RFP, selected the best fit solution working with their team to implement the system and migrate documents over to the new system without compromising integrity. -
Information Technology ManagerHeenan Blaikie Llp Feb 2004 - Jun 2005Montreal, Quebec, Ca5 direct reports | $1M CapEx | $2M OpEx | 8 offices in Canada •Negotiated service contracts with various vendors, designed and deployed the firms’ first national business continuity and disaster recovery plan.•Gained recognition for extraordinary attention to coaching and guiding the 5-person team driving up retention and a notable uplift in productivity.
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Senior Application Analyst (Team Leader)Mccarthy Tetrault Mar 2000 - Feb 2004Toronto, On, CaReported to the Director of Applications•Preplanned and executed a migration of over 1,000 PCs from MS Windows NT to Windows XPStreamlined and automated software installs and updates generating cost reductions while elevating system and data security.•Charged with building the Applications Department within the IT function after noting limited focus on software development inventory and maintenance -
Network TechnicianOgilvy Renault Feb 1999 - Feb 2000Global, GbReported to Coordinator of IT 1999 –2000•Implemented migration from CC Mail to MS Outlook 98 with MS Exchange 5.5 Server•Solved network connectivity and software problems•Managed hardware inventory•Created and maintained Desktop Operating Systems
Daryl Craig Skills
Active Directory
Infrastructure
Network Administration
Disaster Recovery
Project Management
Document Management
Microsoft Office
Windows Server
Staff Management
Security
Vendor Management
Vmware Infrastructure
Microsoft Exchange
Information Technology
Itil
Sharepoint
Strategic It Management
Budget Setting
Project Implementation
Virtualization
Microsoft Sql Server
Budget Oversight
Staff Mentoring
Budget Monitoring
Sql Server
Microsoft Servers
Vpn
Cisco Call Manager
Strategic Planning
Technical Support
Project Planning
Budget Tracking
Cisco Switches
Infrastructure Planning
Microsoft
Rfp
Wan
Ssl Vpn
Activesync
Blade Servers
Routers
Switches
Mobile Devices
Policy
Enterprise Management Systems
San
Amazon Web Services
Office 365
Microsoft Azure
Enterprise Resource Planning
Sap Business One
Daryl Craig Education Details
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Global KnowledgeIt Project Management -
Global KnowledgeItil Foundation
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Conestoga CollegeBusinesss Administration-Management Studies
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Smith School Of Business At Queen'S UniversityCoaching For High Performance Program
Frequently Asked Questions about Daryl Craig
What company does Daryl Craig work for?
Daryl Craig works for Family And Children's Services Of The Waterloo Region
What is Daryl Craig's role at the current company?
Daryl Craig's current role is Senior IT Executive.
What is Daryl Craig's email address?
Daryl Craig's email address is dc****@****enan.ca
What is Daryl Craig's direct phone number?
Daryl Craig's direct phone number is +151484*****
What schools did Daryl Craig attend?
Daryl Craig attended Global Knowledge, Global Knowledge, Conestoga College, Smith School Of Business At Queen's University.
What skills is Daryl Craig known for?
Daryl Craig has skills like Active Directory, Infrastructure, Network Administration, Disaster Recovery, Project Management, Document Management, Microsoft Office, Windows Server, Staff Management, Security, Vendor Management, Vmware Infrastructure.
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