Daryl Good Email & Phone Number

Eagle, ID, US

• Engineered and maintained complex Audio/Video/IT Networks and systems, ensuring optimal performance and reliability across various environments, including remote support scenarios.
• Proactively monitored and troubleshot hardware, software, and network-related issues, swiftly resolving over 95% of incidents to maintain system availability and meet Service Level Agreements (SLAs).
• Delivered exceptional customer service by diagnosing and resolving technical issues for end-users, including medical professionals and researchers, while collaborating with cross-functional teams to enhance overall.
• Provided comprehensive training and clear technical instructions to users and operators, empowering them to efficiently operate systems and adhere to IT best practices, security policies, and remote troubleshooting.

Livonia, MI, US

• Led the troubleshooting and resolution of complex hardware, software, and network issues, improving operational efficiency and reducing system downtime across multiple facilities, including hospitals and clinics.
• Maintained meticulous documentation of technical issues, resolutions, and inventory management, ensuring clear and consistent communication across IT and support teams to enhance system reliability and user satisfaction.
• Delivered exceptional customer service by identifying and resolving product deficiencies, collaborating with cross-functional teams to implement improvements that directly enhanced system performance and user experience.
• Managed and supported imaging equipment across 4 hospitals and multiple clinics, ensuring seamless operation and adherence to security protocols, while providing expert remote and on-site technical support.

Rotterdam, South Holland, NL

• Led the installation, configuration, and maintenance of Linux and Linux Virtual servers across multiple locations in the U.S., ensuring high availability, reliability, and security for AI software implementations.
• Successfully deployed and serviced AI software on Linux platforms, collaborating closely with physicians, radiologists, hospital administration, and IT teams to optimize system performance and meet operational.
• Developed and documented comprehensive installation procedures, quality control documentation, and customer questionnaires, streamlining the implementation process and enhancing customer satisfaction.
• Partnered with cross-functional teams, including R&D and customer IT departments, to resolve complex technical issues, improve system performance, and ensure seamless integration of AI software within hospital networks.

Chicago, Illinois, US

• Led the troubleshooting and resolution of complex IT issues, including IT Controls, to streamline operations and enhance system performance, resulting in improved uptime and operational efficiency.
• Monitored and maintained IT systems to ensure optimal functionality, performing timely repairs and preventive maintenance to prevent disruptions and meet service level agreements.
• Delivered exceptional customer and client service by proactively identifying and addressing product deficiencies, collaborating with cross-functional teams to implement solutions that enhanced user experience and.

• Spearheaded troubleshooting initiatives to resolve complex IT issues, streamlining operations and enhancing system performance, resulting in reduced downtime and increased efficiency.
• Managed document and inventory systems to ensure accurate and up-to-date records, facilitating clear and relevant communication across teams and improving operational transparency.
• Provided top-tier customer and client support, identifying and addressing product deficiencies, and implementing corrective actions to enhance user satisfaction and system reliability.
• Established and led an on-call service team across the Western US, ensuring rapid response to technical issues and minimizing disruptions to critical IT services.
• Maintained comprehensive communication with senior management, delivering detailed reports on IT operations, system integration efforts, and project progress to ensure alignment with organizational goals.
• Authored and developed technical manuals and procedures, standardizing operations and empowering teams with clear, actionable guidelines for system integration and maintenance.

Canoga Park, CA, US

• Led comprehensive service, technical training, and troubleshooting initiatives for diverse IT products, ensuring seamless operations across hospitals, clinics, federal prisons, and other facilities nationwide.
• Managed a broad client base, providing top-tier customer service and technical support, while resolving complex issues to maintain high levels of satisfaction and system reliability.
• Identified and resolved product deficiencies, implementing corrective actions that mitigated risk and enhanced system performance, particularly in healthcare IT and PACS environments.
• Oversaw budgeting and resource allocation with a focus on forecasting, sales, and profit and loss management, driving financial success and operational efficiency across multiple projects.
• Collaborated with peers, colleagues, and C-level executives on client accounts, ensuring alignment on project goals and delivering strategic value to key stakeholders.
• Served as team lead for the installation and de-installation of critical IT systems, streamlining operations and improving system integration for healthcare facilities.

Live sound engineer. Manage sound, lighting and video volunteer teams. Audio/Video system design, installation and maintenance. IT and network management.

Amsterdam, Noord-Holland, NL

• Led the troubleshooting and resolution of complex IT issues, optimizing operations and enhancing system performance, contributing to increased efficiency and reduced downtime.
• Managed document and inventory systems meticulously, ensuring clear and relevant communication across teams, which improved operational transparency and accuracy.
• Delivered exceptional customer and client service, identifying and addressing product deficiencies and implementing corrective measures that enhanced system reliability and user satisfaction.
• Maintained consistent and comprehensive communication with senior management, providing detailed reports on IT operations, system integrations, and project progress.
• Oversaw budget and resource management with a focus on fiscal responsibility, ensuring comprehensive budgeting and effective resource allocation across multiple IT projects.
• Served as the IT/DICOM integration specialist, leading efforts to seamlessly integrate IT systems within healthcare environments, ensuring compatibility and optimal functionality.

• Drove installation and de-installation of equipment including oversight of technical training, and demos for multiple products.
• Ensured updated manuals and bulletins to drive comprehensive communications.
• Collaborated with multiple teams including sales, technical support, and management.
• Delegated and prioritized change requests working directly with a high performing team.
• Cemented budgeting and forecasting to drive positive revenue generation.

Chicago, US

• Drove troubleshooting of complex and high profile equipment until reconciliation.
• Oversaw comprehensive inventory management ordering parts and supplies as needed.
• Managed a given territory of 11 hospitals ensuring solid customer and client service in a professional and courteous manner.
• Realized a reduction in system installation time by 40% through implementation of install processes and procedures.

Porter Ranch, California, US

Live sound engineer. Manage sound, lighting and video volunteer teams and employees. Audio/Video system design, installation and maintenance. IT and network management.

Denver, CO, US

Field Engineer - Diagnostic Radiology, Mammography, Cardiovascular and Electrophysiology.

Customer service. Basic Consumer electronics repair / Maintenance.

Responsible for station operation, maintenance, service and production management.

Systems design and installation. Project management and customer training.

System integration, rack design and building. Cable construction and installation.

Phoenix, AZ, US

Installation of communications and lighting equipment packages in City Police and Fire vehicles.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor Of Science - Bs, Cyber Security - In Process