Daryl L. Booker Email & Phone Number

• Ten years of Customer Service experience• Ten years of Office Support experience• Ten years of Desktop Support experience• Excellent organizational skills • Provide technical and application support for departmental staffs

Listed skills include Management, Access, Customer Service, Troubleshooting, and 28 others.

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  Operations Coordinator/ Desktop Support

  Mccarter & English, Llp

  May 2008 - Present - Wilmington, Delaware

  • Collaborate with the office manager to plan and organize internal events such as team-building activities, training sessions, trials, and employee recognition programs. • Dismantling and arranging for various events for the firm. • Supervised the processing of orders and oversaw the stock levels of supplies in the copy center, as well as for computers, printers, and the mail room. • Examine and handle invoices on a monthly basis. • Recognize, assess, and resolve intricate issues with desktop computers. • Roll out desktops and laptops for regional offices situated in Wilmington, DE, and Philadelphia, PA, regions. • Maintain desktop hardware by replacing ineffective components, including retiring workstations and laptops that are beyond their optimal performance or have reached the end of their usable lifespan due to hardware issues or prolonged usage. • Offer remote connectivity through tools such as GoToAssist, Windows Remote Assistance, Jabber, and Webex. • Set up and manage teleconference and video conferencing equipment for client meetings, ensuring seamless connectivity and operation. • Provide technical support for photocopiers and printers. • Oversee and guide urban youth annually through the corporate mentoring program during the summer.