Directed the Home Care division consisting of over 100 staff with an annual budget exceeding 2 million. Responsible for operations, sales, marketing and compliance of state and federal regulations. Developed and implemented strategic plans for operations and marketing. Maintained a quality improvement plan and adjusted procedures as necessary to maintain compliance and best practices. • Generated an increase in the number of clients served 600% in 9 years by strategic marketing, streamlining operations and increasing service market.• Established a new funding source that generates 1 million in annual revenue.• Eliminated the need for advertising of job positions by creating a culture that attracted potential staff members.

Managed all accounts for the Midwest territory to ensure freight moved in a timely and efficient manner. Developed relationship with customer base to increase volume of freight. Responsible for moving drivers and equipment to other regions according to needs of customers.• Generated increase in total revenue by 19.4% by increasing and cultivating customer base.• Reduced empty lanes 3.7% by prioritizing movement of loads and working with other regions to generate loads in necessary areas.

Manage all aspects of operations, sales revenue and management of the facility. Created a shift in the culture of the facility by increasing communication and establishing clear expectations. Formulated annual operating budgets, monthly forecasts and tracked team spending for budget exceeding 13 million. • Generated increase in total revenue by 89% by increasing and cultivating customer base.• Reduced operation ratio by 4.12% by streamlining operations and increasing sales.

Responsible for managing and increasing customer base to achieve revenue goals. Created a partnership with customers by recommending services that would be value added. Developed strategies to increase customer base and increase revenue.• Increased outbound revenue from 20% to 109% of goal with 6 months by increasing and cultivating customer base.• Received Outstanding Sales Performance Award for maintaining sales goal in excess of 105%.

Direct supervision of drivers, dock workers and administrative staff as well as managing the distribution of freight. Maintained compliance of DOT regulations. Responsible for staff recruitment and training.• Brought terminal to operational ratios that qualified for Super Bonus levels.• Reduced the amount of damaged or missing freight by 8.9%.

Managed the distribution of all freight within the company’s system. Responsible for ensuring all loads were moved to their respective terminal each day while trying to reduce empty lanes. Managed all line haul drivers and administrative staff.• Reduced empty lanes by 5.27% by strategically controlling how freight was loaded.• Reduced the number of loaded trailers with the same volume of freight by requiring trailers to be cubed.