Daryll Ooi Email & Phone Number

Dublin, County Dublin, Ireland

1. Actively participate in various initiatives organized by the PTQ Team, such as Mentor’s Time, WMS, Doubt of the Week, and Coach Sync.2. Coordinate Shadowing and Reverse Shadowing Sessions for new hires or representatives undergoing training in new workflows.3. Monitor the progress of team members during their ramp-up phase and communicate any training needs to the Team Lead.4. Attend Weekly Sync Meetings to ensure team alignment.5. Implement weekly Action Plans based on Root Cause Analyses (RCAs) provided by QAs to address policy and operational guideline-related issues within the team. Ensure follow-up on Quality results after Action Plan implementation.6. Facilitate biweekly Policy Update Quizzes within the team to promote participation and achieve high accuracy metrics. Conduct follow-up discussions on quiz results with the team.

Dublin, County Dublin, Ireland

•Handling safety escalation on-call (SOC) tasks.•Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content.•Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.•Gather, analyse and utilise relevant data to develop ways to improve the overall user experience on the site.•Be flexible for working hours and take part in different trainings, as well as working on the weekends.•Up to date with latest policies and operation guidelines in order to perform in the most efficient way.

Dublin 3

-Building stronger commercial awareness by organising projects with fashion designer (employer)-Content creation for social media-Video creation to promote designer products-Monitored multiple databases to keep track of all company inventory.-Analysed departmental documents for appropriate distribution and filing-Pattern drafting

Kuala Lumpur, Kuala Lumpur, Malaysia

•Developed close relationships with area realtors and promoted builders to boost referral network.•Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.•Negotiated contracts and coordinate with lenders, solicitors, and inspectors.•Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.•Top performer in the team ( secured various agreement of sales ranging between RM3,000 – RM2,000,000)( € 400,000)

Higher Diploma, Digital Media Design

•Graphic design- typography, illustration, branding, packaging and advertising •Digital media- websites, UX and interaction design

Bachelor'S Degree, Fashion/Apparel Design

•Video Production- Produced video content (moving images/videography) •Fashion Marketing- Conducted research and analysis to identify.

High School Diploma