- Coordinated 50+ successful client projects, ensuring cost-effective and timely outcomes.- Managed 15+ key client accounts and project budgets up to £6 million, achieving a 10% cost savings.- Acted as document controller for critical project documentation, including contracts and SoW’s.- Performed quality assurance and compliance checks, maintaining high standards.- Handled a high volume of support requests via Salesforce, improving response times by 20%.- Managed internal and external stakeholder relationships to ensure project alignment and satisfaction.- Developed dashboards and project reports, enhancing visibility and decision-making processes.

- Supported project managers throughout the project lifecycle.- Managed resources and served as the first point of contact for C4 suppliers.- Created monthly and quarterly financial reports.- Managed documentation, including PowerPoint and Excel reports.- Analyzed data and created reports for the Head of Technology.- Managed project codes and facilitated the onboarding and offboarding of contractors.- Utilized agile and waterfall methodologies.

- Recruited and trained staff.- Analyzed financial data to track and achieve budget targets.- Scheduled and managed 10+ staff members, maintaining high-performing business operations.- Reduced costs and improved operations by analyzing processes and customer feedback.

- Executed secretarial tasks to maintain smooth administrative operations.- Managed databases to ensure updated records and accuracy.- Audited old records and assisted in improving administrative standards.- Facilitated a positive working environment through reliable support.

- Maintaining database by entering new and updated customer and account information.- Preparing source data for computer entry by compiling and sorting information.- Processing customer and account source documents by reviewing data for deficiencies.- Resolving deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.- Performing required tasks within ISO standards

- Serve as the primary contact and provide excellent FOH care to all Members and external clients.- Handling general inquiry calls.- Events coordination: Assisting as part of a team with on-site community events- IT & network troubleshooting- Taking sales calls and opening the pipeline for sales team- General day to day operations such as Inventory, Stock Control, Facilities, Building Audits.

- Responsible for producing sales & marketing material for sales reps- Localizing brand materials according to brand manager requirements - Manage digital content according to best practices.