• Led the annual ISO 9001 certification surveillance audit programme, resulting in zero non-conformances• Implemented quality and risk management processes in accordance with “ISO 31000 Risk Management Guidelines” and “ISO 9001 Quality Management System Requirements”• Managed the quality and risk systems including the processes to identify, document, track and report continual quality improvements, risks and issues to the Executive Management Team• Provided risk advisory services to the Executive Management Team and staff• Documented accurate and comprehensive quality and risk management procedures, management plans and general staff bulletins• Represented and participated in quality and risk management “Communities of Practice” and collaborated with Victorian Government stakeholders in relation to quality and risk management initiatives.

- Took responsibility for and immediately transformed the quality role from a limited documents and complaints administration into a corporate support service for quality management in business strategy and planning, process development and organisational improvement projects:---> Prepared and delivered a “Business Case for Restructure” with comprehensive review of resources, identification of critical shortages and risks, with options and recommendations; including work load projections, costs and finance---> Set up new quality department positions ready for hire; including position descriptions, grades, market based remuneration bands and succession plans- Developed a comprehensive business process and risk based Quality Management System for the human services (disability) and products (supply, warehousing, sales and distribution) divisions and achieved the following results simultaneously within 5 months:---> Upgrade and certification to ISO 9001:2015---> Triennial re-certification to the Human Services Victoria standard ---> Extension of scope to cover all 12 nation-wide sites---> Provided a framework ready for inclusion of any other relevant compliance requirements, including ISO 45001 (Occupational Health and Safety), ISO 27001/2 (Information Security) and various regulatory requirements- Developed and implemented a new process and risk based internal audit program, including development and delivery of customised auditor training aligned to registered auditor training qualifications- Developed and established a customer centred system for defining, responding to, resolving, analysing and reporting complaints, consumer incidents and supply issues, including:---> Accurate capture and compilation of the annual complaints report for the Victorian Disability Services Commissioner on time, with significant increase in complaints captured and decrease in processing hours.

- Developed a comprehensive package to implement a new Quality Management System, compliant with the Higher Education Standards Framework (HESF) 2015, the mandatory compliance standards regulated by the Tertiary Education Quality and Standards Agency (TEQSA) including:---> Implementation project plan options with recommendations and presented to the executive directors and the Academic Board---> All collateral, materials, protocols and reporting templates to develop a quality strategy, including a gap analysis, process performance, benchmarking and risk assessment to HESF 2015---> Briefings and workshops packages for all levels of the organisation, covering policy and procedure development, peer review and internal assessment (internal quality audit)---> Customised advice on compliance against the HESF for respective managers and staff with specific regulatory requirements relating to each of their responsibilities and assisted them with development and improvement of policies and procedures- Represented and liaised with TEQSA for both campuses and provided prompt and immediate updates by delivering briefings and presentations to staff, executive management and the Board of Governors- Coordinated and administered the Quality Indicators for Learning and Teaching (QILT), including the Graduate Outcomes Survey (GOS)- Provided subject matter expertise and support for benchmarking projects in progress and under development, coordinated and collated project survey data and delivered recommendations to executive management and the Academic Board- Established the role “Document Control & Records Management Associate”, ready for hire, including position description and market based remuneration.

- Developed and chaired the quarterly management review programme- Led the recertification to ISO 9001- Building towards compliance to API (American Petroleum Institute) Q1 and ISO 29001- Comprehensive review of quality resources and optimised resource utilisation and capabilities- Reduced outstanding non-conformances- Re-established the quarantine process and reduced the quarantine stock- Reduced the plant reject rate

About Quality Award Partners: Management systems development and integration with over twenty years experience working with a broad range of organisations. My clients included:- Rhine Ruhr (Chemicals, Petrochemicals, Oil & Gas and Oil Refining)About ICG Compliance: An international certification organization specializing in ISO 9001, ISO 14001, AS 4801, HACCP, ISO 14064 and sector-specific management system assessment and registration. ICG prides itself in only using practical and industry experienced auditors to make the audit process seamless. My clients included: - Healthcare Australia - Alpha Services - Specialised Plastic Extrusion

- Restructured the quality department- Developed a national business process framework for upgrade and replacement of the quality system with emphasis on risk and project management- Maintained certification to the ISO 9001 quality standard and ISO 20252 market research standard- Problem solving and invigorated cross functional co-operation across the Company- Internal quality audit programme, including identification and prioritisation of risks and inefficiencies for executive attention- Management review and reporting process of client projects, cross-referenced to corresponding customer satisfaction survey data- Review of large scale documentation for conformance to quality standards and regulations- Rationalised controlled documents.

Quality Systems Auditor: Suppliers and ERP / SAP purchasing (Olex Australia)Consultant: ISO 9001 Quality System (Rhine Ruhr, Jemena Asset Management)Consultant / Trainer: Lean Six Sigma and 5S (Simply Energy, Salmat Salesforce)Trainer: APQP Advanced Product Quality Planning (Australian Organisation for Quality).

- Comprehensive “Supply Quality Strategy”, comprised of a framework of quality plans- Supply policies and procedures compliant with AusIndustry’s “Project By-law Scheme” and complimentary to lean enterprise principles- System for managing suppliers’ performance- Supply quality problem and dispute resolution system for containing defects throughout the supply chain, driving suppliers to fix root causes and the identification and recovery of supplier quality costs- Lean verification process for optimal economic balance of quality risks against verification costs- International system for assessment of suppliers (including on-site work in China and Vietnam).

Consultant: Business process improvement, quality cost measurement (Anthony Gigacz and Assoc, Royal Soc of Vic)Logistics Compliance Co-ordinator: Quality systems, quality assurance, problem solving, quality improvement (CSL Ltd)Teacher: Quality Management Systems, continual improvement and business process management (Sydney Institute Of Technology TAFE)

- Vocational education and training in the School of Fashion Technology, including quality management systems, continual improvement, policy and procedure preparation and implementation, negotiation skills, reporting and manufacturing.

About Ajax Engineered Fasteners: The largest manufacturer of high-quality industrial and automotive fasteners in the southern hemisphere.- Restructured the quality department- Developed quality department employee classification structure for part of the Enterprise Agreement- Reduced inspection and testing time- Improved all customer quality ratings- Customer complaint and dispute resolution system:- Quality system certifications and NATA accreditation for ISO 9001, QS-9000 and ISO/IEC 17025- Lead for Production Part Approval Process (PPAP) submissions- Established and implemented quality assurance processes- End of month reporting processes including customer oriented quality metrics and performance indicators.

- Identified customer/market needs and expectations for each market segment- Researched importance, current satisfaction and competitor capability- Establishment of a framework with projects for the Business Plan- Introduction of a new business process-based management system, compliant with ISO 9001 (at same time updated standard was published).

- ISO 9001 quality system certification- Internal quality and safety audit programmes- Reduced quality system documentation- Hazard identification and risk assessment programme- Corporate reporting efficiency, accuracy and eliminated repetition in administration.

About Bywater McLean: Provided management consulting for strategic assistance in areas such as Enterprise Transformation, Strategy and Implementation, Process Improvement, Acquisition & Partnering Assistance, Private Equity Financing and Growth Strategy Execution.My clients included:- Paul's Ltd (previously QUF Ltd)- General Motors Buana Indonesia- Siemens Plessey Electronic Systems- Australian Organisation for Quality

- Continual improvement program at all levels and in all divisions- Selected and developed 20 divisional and teams facilitators who championed 50 process improvement projects.

- ISO 9001 quality system for the head office, central warehouse and 12 interstate branches- Won the AOQ inaugural Sir Walter Scott Award for outstanding achievement in practical application of quality

- Supervised workshop, counter sales and warehouse functions- Achieved sales and net profit targets- Optimised stock levels- Reduced debtor accounts- Reduced credit notes- Increased workshop labour efficiency

- Project lead for the factory quality systems improvement to win the first export contract to USA- Ford Q101 quality system in all 3 plants- Improved GM/Toyota supplier rating from "restricted business” to “approved supplier” - Statistical Process Control (SPC) throughout all 3 plants.