Daryl Mcfadyen Email & Phone Number

New York, New York, United States

As a leader within Net at Work’s inside sales organization my accountability is for our Sage 100 Account Management team. I work with the team to focus on lead generation, achieving sales targets, as well as growing recurring revenue. Other responsibilities include strategizing with the team on identifying customers who would benefit from migration to modern technologies, educating our customers on appropriate support plans, proactively identifying & solving risk, customer retention, continual internal training on our key initiatives and achieving favorable outcomes during negotiations.

New York, New York

Accountable for the account management of Net at Work’s level one install base customers. Consistently met and spoke with clients to review their current and future business requirements and understand/resolve all customer dissatisfaction issues. Generated sales opportunities that included the addition of business application modules, third-party software enhancements, cloud hosting, CRM solutions, business intelligence tools, support programs, software upgrades, and cross-sell Net at Work’s technology solutions.

Morrisville, North Carolina

• Took ownership of all aspects of customer success, including retention, growth, and post-sales activities, with a focus on ensuring overall customer satisfaction and loyalty.• Collaborated effectively with internal departments to enhance the customer experience and identify opportunities for business expansion, aligning efforts with sales teams to drive revenue growth.• Had a strong focus on understanding customers' goals, needs, and business requirements, which allowed me to recommend tailored strategies and solutions that align with the customers objectives and drive value.• Proactively engaged with customer executives, decision-makers, and influencers to establish and maintain deep relationships, which allowed me to position myself as a trusted advisor and strategic partner with my customers.• Maintained close relationships with a portfolio of customers through regular and consistent communication, including on-site visits, to proactively address needs, resolve issues, and ensure satisfaction with ChannelAdvisor’s solutions.• Ensured that customers fully utilize all appropriate features within ChannelAdvisor, providing guidance, training, and support to drive product adoption and maximize value for the customer.• Maintained a high renewal rate for assigned accounts by actively monitoring customer satisfaction, addressing any at-risk situations, and implementing proactive strategies to secure renewals and long-term commitments.

Raleigh-Durham, North Carolina Area

• Demonstrated proficiency in building and nurturing relationships with key client contacts, fostering trust and loyalty while serving as the primary point of contact for all client-related matters.• Maintained a comprehensive understanding of Omnicell’s solutions deployed at client sites, encompassing both technical functionality and operational processes.• Collaborated with Sales Leads to develop long and short-term strategies tailored to each client's unique business processes and operational requirements, ensuring alignment with client objectives, and driving mutual success.• Established and facilitated regular conference calls and on-site meetings with clients, facilitating open communication, addressing concerns, and proactively identifying opportunities for improvement.• Acted as the escalation point for client support concerns, demonstrating a proactive approach to issue resolution and ensuring timely and effective responses to client needs.• Proactively identified new sales opportunities within client accounts and communicated these opportunities to Sales Leads, contributing to revenue growth and expansion of services.• Identified and presented opportunities for process improvement, leveraging insights from client interactions to propose innovative ideas for enhancing operational efficiency and performance.• Led development projects as the point person, defining operational requirements for new solutions and enhancements, ensuring alignment with client expectations and business objectives.

Plymouth Meeting

• Successfully developed new business accounts by employing a combination of cold calling and a consultative sales approach.• Managed a portfolio of over 30 existing advertiser accounts, demonstrating your capacity to maintain and nurture relationships with clients over the long term.• Achieved annual renewals of existing advertiser media plans while simultaneously growing these accounts through the addition of print, electronic advertising programs, and lead generation programs.• Developed and presented tailored media plans to prospects and existing advertisers, showcasing your ability to understand client business objectives, markets, products, budgets, and goals.• Fostered strong and trusted advisor relationships with existing clients and prospects, underscoring your commitment to understanding their businesses, providing valuable insights and recommendations, and serving as a reliable and trusted partner in their success.

New York, United States

Responsible for the account management of 200+ install base financial services, operational and customer relationship management (CRM) business application clientsConsistently meet and speak with clients to review their current technology status, future business requirements and understand and resolve all client dissatisfaction issuesGenerating business development opportunities that include the addition of business application modules, third party software enhancements, CRM packages, business intelligence programs, support programs and cross sell Net@Work’s technology solutions

Provided exemplary customer service and sales support to Sage business partners, clients, and prospects by educating them about Sage Accpac ERP products and servicesDeveloped and maintained business relationships with 50+ channel partners in the north eastern United States sales territoryForecasted monthly sales, built and maintained a sales pipeline and distributed leads to appropriate business partnersDeveloped strategies to close sales, resolved business partner, client and product issuesDetermined the best products and services to meet clients’ business applications needs through sales qualification and product knowledge

Wrote media relations and communications plans, stories for company newsletter, energy savings tips and tricks, developed and delivered internal media relations training, wrote news and press releases, conducted media monitoring and did television and radio interviews focussing on BC Hydro's Power Smart Program

Communications And Business Administration

Activities and Societies: Participated in several public speaking engagements, played on the men's club hockey team (TWU Wolverines)

Education record