Daryl Olson M.A Email & Phone Number

Minneapolis, Mn, Us

Led ITSM implementations using Service Now modules. Lead cross-functional teams through project lifecycles using Agile methodologies, specifically Scrum. Leverage JIRA to manage project tasks, track progress, and ensure transparency and accountability. By facilitating daily stand-ups, sprint planning, and retrospectives, foster a collaborative environment that drives continuous improvement. Closely monitoring project timelines, managing stakeholder expectations, and ensuring the delivery of high-quality results within scope and budget.• Led gap analysis sessions to determine customization needs.• Oversaw App Dev elaboration sessions and created JIRI User Stories.• Documented integration gaps on various Mergers and Acquisitions projects.

Troy, Michigan, Us

HTC Global Services Client: Gaming Control Board of Nevada Project: Create web based and APP User Stories for Nevada Gaming. October 2021 - October 2022HTC Global Services Client: Medica Health Plans September 2020 - May 2021Project: Commercial Commission Payout system.• Created User's Stories in Azure based on Commercial, Medicaid, and IFB commission files.• Used HealthRules to set up new rules and verification. • Facilitated the testing/defect resolution new commercial file transfer from SAP ICM to Broker Sales

Project: Master Control Global Quality Harmonization Project • Project manager on implementation of multiple work streams within Master Control.• Implemented Master Control AD/Promo module.• Merge Team Center historical data into new AD/Promo module. • Implemented French language pack.• Implemented Complaints module • Merge existing 11.5 Master Control from one geographical location in new Master Control 11.7 central location.

Project: Enhancements to GCH (Global Compliant Handling) application (SAP CRM) and other systems. Facilitated Global Design (WebEx) meetings with the objective to gain consensuses on the proposed enhancements. Collaboratively worked with multiple business teams to define business processes, enhancements to existing solutions and improving interface mapping logic between source systems and the Complaint handling tool.Implemented process improvements and translated user requirements into process mapping, and functional design specifications for any associated enhancements. Created and executed test scripts in Quality Center.Resolved and conducted triage on UAT defects.

Project Manager and Business Systems Analyst on projects related to enhancements to Wells Fargo Home Mortgage Internal and external websites. Key member of the Centralized Retail Web Support Team.

Senior Business Systems Analyst on a project to create a Mobile APP (Instrument Advisor) for Product Sales Engineers to use on their Iphone when they are with clients. Used to input client features and calculations which would result in a final screen displaying a list of products that meets the clients needs. I was the lone BSA who worked with 5 Product Marketing Managers (Engineers) to write requirements and translate/relate complex equations for the vendor to develop the APP.

Minneapolis, Mn, Us

TekSystems August 2010 to July 2013

San Francisco, California, Us

Technisource Consulting: September 2009 to June 2010

Minneapolis, Mn, Us

TekSystems: September 2008 to January 2009

Minneapolis, Mn, Us

TekSystems: January 2008 to August 2008

Minneapolis, Mn, Us

Weatherly Consulting: May 2006 to December 2007

Minneapolis And St. Paul, Minnesota, Us

RMD Computers: October 2005 to May 2006

Newark, New Jersey, Us

New York, Ny, Us

Master Certificate In Project Management

Scrum Methodology Training

Certified Scrummaster Csm

Certified Scrum Product Owner Cspo

Agile Business Analysis

Master'S Certificate, Business Analysis

Master'S Degree, Business Administration, Management And Operations

Bachelor Degree, Geography - Geographical Information Systems