• Led a 50-member sorting team to ensure the successful day-to-day operations at Distribution Centres• Generated and analysed sorting productivity rate and volume forecast to ensure optimal manpower allocation and efficiency • Assisted with the creation of new sorting process flow, reducing the year-on-year damage rate and missing rate of parcels by 7.2% and 12% respectively• Led the build-up and launch of new Distribution Centres, facilitating coordination between the Security, IT and Sort stakeholders • Spearheaded the reinstatement and handover of Distribution Centres at the end of lease

Underwent 4 rotations across a 12-month period:Fleet (First Mile)• Generated and analysed the parcel pickup volume at different time intervals and created a drop-off timetable for drivers at the Sorting Hubs to ensure optimised subsequent parcel inbound and delivery timings • Kickstarted an engagement initiative to establish a direct communication platform between the drivers and the management team with the objective of elevating the drivers’ working experience within the companyFleet (Last Mile)• Created a Standard Operating Procedure documenting the day-to-day operational processes at Distribution Centres • Collaborated with contractor drivers to generate strategies to maximise second-wave delivery success rates, using the analysis of historical data through Metabase Account Management • Managed a portfolio of shipper accounts to ensure shipper satisfaction and retention • Kickstarted the launch of a monitoring dashboard in Redash and Metabase, focusing on the delivery performance for core shippers and identified areas where delivery experience can be further improved • Initiated the documentation and improvement of communication platforms between the Operations and the Commercial teamsRecovery• Worked in a 4-member team to design and implement a new sorting flow to reduce the damage rate of fragile shipments by 5% using Lean Six Sigma methodology• Spearheaded a study aimed to reduce the lost-declared rate of parcels through lowering the missing rate of high value parcels with problematic labels using Lean Six Sigma methodologySort• Assisted with the transformation of Yio Chu Kang Sorting Hub into the flagship model for warehousing operations. Collaborated with external contractors on identifying and overseeing improvement works required for existing facilities.

Demand & Supply Planning• Analysed and identified trends based on sales data and made recommendations to demand planners to improve the accuracy of demand forecast such that the stock level at each channel (e.g. 7-11, NTUC FairPrice outlets) can meet customer demand • Created a process guide to orient new planners through the promo-packing workflow involving navigation of the SAP system and coordination with relevant stakeholders• Streamlined data update process by merging two separate demand planning systems to increase user-efficiency by up to an estimated 30%

• Consolidated current and past literature and recordings based on the project scope• Interpreted and analysed secondary literature through financial reports, government policies and academic journals Research Assistant (RA) Appointments:• RA to Dr Hiro Saito and Dr Alwyn Lim on sociology of higher education in Singapore• RA to Dr John Donaldson on researching poverty and single-parent families in Singapore

Unilever International, New Product Development• Designed a Pivot Table and GetPivotData system that tracks the collection of relevant documents to identify products that are ready for launch in the markets. Used during collaboration between the New Product Development and Business Development teams• Established and implemented an organised and user-friendly Sharepoint system which provides timely updates on sample requests from the Commercial teams, aimed at improving the efficiency of order fulfilment • Contributed to Unilever Singapore’s first Online Staff Shop in conjunction with DBS. Developed the supply chain aspects, involving transportation and piece-picking to facilitate an estimated SGD 8,000 worth of orders

Assisted with administrative work and contributed to the transferring and input of data through software such as Microsoft Excel and Microgen

Responsible for the management, movement and security of the controlled equipment.