Manage IT operations and infrastructure for all mining sites in Africa, with all associated support, systems, equipment, vendors, contractors, products and services. Also appointed Acting Head of IT after incumbent’s resignation. Key challenges include: ensuring stability, cost effectiveness, continuous improvement & optimization and doing more with less.Special Notes:★ Reducing Infrastructure Costs – ROI in 6 MonthsFaced high cost of hosted infrastructure. Designed, built… Show more Manage IT operations and infrastructure for all mining sites in Africa, with all associated support, systems, equipment, vendors, contractors, products and services. Also appointed Acting Head of IT after incumbent’s resignation. Key challenges include: ensuring stability, cost effectiveness, continuous improvement & optimization and doing more with less.Special Notes:★ Reducing Infrastructure Costs – ROI in 6 MonthsFaced high cost of hosted infrastructure. Designed, built and migrated datacenter & infrastructure on premises. Achieved ROI within 6 months. Other benefits included standardization across all mining sites.Now managed all Africa sites from 1 location in Johannesburg.★ Video Conferencing to Remote Locations.Faced company travel cost cut. Introduced and deployed Video Conferencing over VSAT in HD – succeeding against the odds where it was said to be ‘impossible’ due to high latency challenges.★ Standardization of SW and HW. Implementation of MS Dynamics ERPFaced out of control IT costs due to diversity of technology used across sites. Standardized hardware & software (for eg MS Dynamics ERP), created standard models, centralized the budget – all successfully done. Show less

Completed a wide range of IT infrastructure projects for clients of MMR IT. Notably was used by MMR IT Directors on troubled customer accounts to ‘rescue’ relationships, resolve complex and critical technical problems. Key contributions and projects included setting up remote access systems, upgrading servers, introducing new solutions to streamline and improve reliability and stability, building new infrastructure, liaising with global teams (USA and Canada) to implement upgrades and security… Show more Completed a wide range of IT infrastructure projects for clients of MMR IT. Notably was used by MMR IT Directors on troubled customer accounts to ‘rescue’ relationships, resolve complex and critical technical problems. Key contributions and projects included setting up remote access systems, upgrading servers, introducing new solutions to streamline and improve reliability and stability, building new infrastructure, liaising with global teams (USA and Canada) to implement upgrades and security patches, and dealing with 4th level vendor engineers (Bloomberg, HyperV VMware, Dell, HP and Canon) to resolve issues encountered at client sites. Show less

Provided server and desktop support to company clients worldwide. Key focus was on LAN and Wan management and troubleshooting and supporting a Windows environment with a wide variety of peripherals.