- Managed collaboration with UX Designers, Product Managers, and Engineers to ensure the best user experience by advocating for quality during feature planning and engineering practices- Coordinated the work of UX Designers and Engineers to shepherd projects and initiatives through the design process while prioritizing priorities for tight timelines- Developed and implemented quality assurance processes, including automated testing using Reflect, to streamline regression testing and improve efficiency by 30%- Led testing best practices, such as an internal bootcamp, checklists and quality feature inquisition (QAFIs), to enhance team flow and reduce testing bottleneck- Implemented software quality audits and conducted Root Cause Analysis (RCA) to identify and address quality issues, improving overall software quality- Improved software quality by conducting Root Cause Analysis (RCA) on identified issues, leading to a 20% decrease in customer-reported bugs

- Collaborated with Product Managers, Engineers, and Designers to plan and deliver new features, ensuring alignment with project schedules and expert knowledge of Second Street's products- Implemented quality feature inquisition (QAFIs) to catch bugs and missed requirements earlier in the process, reducing testing bottlenecks by 25%- Performed User Acceptance Testing and worked with the Development Team using Trello and GitHub to fix bugs- Engaged with Engineers to identify and solve missing use cases, actively contributing to solutionproposals and ensuring comprehensive feature coverage- Merged and pushed code to production and notified company of new features

- Optimized training processes resulting in a 50% reduction in onboarding time for new Engineer hires,ensuring faster integration into project teams and increased productivity.- Participated in planning meetings with Product Owner and Developers for new features and act as the voice of partners- Performed User Acceptance Testing and worked with the Development Team using Trello and GitHub to fix bugs- Participated in exploratory testing to see where improvements can be made across the platform- Merged and pushed code to production and notified company of new features- Developed and implemented training processes for the CX team on agile testing principles, resulting in a 40% improvement in their testing efficiency- Identified areas for integration tests and worked with front end and back end developers to implement tests

- Conducted daily product training sessions with partners, resulting in a 20% increase in their understanding and ability to effectively run successful promotions- Developed and implemented streamlined training processes for partners, reducing onboarding time by 30% and ensuring consistent and high-quality training across the organization.- Created process documents and standard operating procedures for partner training and email responses, improving efficiency by 25% and reducing response time to partner inquiries by 50%.- Guided the development team with knowledge of bugs in the software

- Performed software and quality assurance testing to ensure functionality and ease for candidates- Coordinated campus visits at our focus universities to drive registration on talify.com/campus- Onboarded and managed a team of 50+ Campus Ambassadors at universities across the US- Collaborated with and managed development team to identify and implement new product features- Created social media strategy and content for Facebook and Twitter pages

- Compiled and analyzed behavioral data for benchmarking studies- Created and updated documents to use when providing support to clients and candidates- Interacted with candidates and clients on a daily basis for troubleshooting and handling requests- Trained new client users and new hires on the platform- Performed software and quality assurance testing to ensure functionality and ease for candidates

- Helped with the preparation of events for alumni, such as Parents Weekend activities and Founders Day- Worked with the Scholarship Initiative Program to find and analyze trends in donation patterns- Contacted and interviewed alumni to learn of their personal scholarship stories - Reorganized the internal database of information for the Scholarship Program- Researched alumni and created Excel spreadsheets to determine their likelihood to donate, as well as determining where their interests in donating lie

- Assisted with data entry for participants in Dr. Otlmanns’ St. Louis Personality and Aging Network Research Study- Called participants to perform short term memory tests and reminded them to fill out their questionnaires- Attended weekly lab meetings to find out the progress of the study, as well as helped find preliminary research for one of the graduate student’s paper

- Created posters to promote Hillel activities throughout campus- Updated social media sites to make sure students had the latest news regarding holidays and other social activities taking place at Hillel