Daryl Tagadiad Email & Phone Number

-Provides virtual assistance to an independent insurance agency, enhancing operational efficiency and client satisfaction.-Enters data with precision into CRM and agency management systems, ensuring high accuracy and streamlined data management.-Effectively manages leads and service pipelines, resulting in a noticeable improvement in lead conversion rates and overall client engagement.-Optimizes and maintaines automation systems, leading to more efficient processes and reduced manual workload.-Conducts thorough property research, facilitating accurate and competitive quotes from multiple insurance carriers and improving the agency’s market competitiveness.-Handles service tickets efficiently, leading to faster requoting processes and enhanced client service experiences.

Makati, National Capital Region, Philippines

-Assisted customers through non-voice channels by Identifying user issues, analyzing information and providing solutions to problems.-Responded to customer requests for products, services, and company information.-Offered advice and assistance to customers, paying attention to special needs or wants.-Followed up with customers about resolved issues to maintain high standards of customer service.

Philippines

• Owned an online store that sold various items ranging from home and office furniture to coffee products• Oversaw daily business operations such as processing of orders and forwarding them to suppliers.• Used social media to expand market reach and facilitate promote new products.• Oversaw customer interaction, quality control and stakeholder relations and addressed complaints to improve service delivery and increase client retention.

Region Xi - Davao, Philippines

-Senior customer service specialist for an international online service marketplace account.-Handled inbound customer chat and email conversations and assist them with their concerns.-Used strong analytical and problem-solving skills in managing disputes between customers and service providers.-Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.-Developed exemplary writing skills through continued correspondence with upwards of 50customers per day.-Documented all customer information accurately in the computer system, providing dated notes forfuture reference.

Davao, Davao Region, Philippines

-Handled inbound customer chat conversations from various websites.-Built prospect lists of potential new customers through research and identification of businessopportunities.-Liaised with customers, management, and sales team to better understand customer needsand recommend appropriate solutions

Region Xi - Davao, Philippines

-Remedied issues quickly and within parameters of company-mandated policies and procedures.-Engaged with customers to effectively build rapport and lasting relationships.-Asked open-ended questions to determine which products or services would be best fit forcustomer's needs.