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@hsbc.com.sg
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Daryl Tan is listed as Customer Experience Strategy and Insights | Business Transformation | Process Improvement | NPS | Program Management | Human Centred Design | Digital Engagement at HSBC, a company with 192615 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at hsbc.com.sg and a matched LinkedIn profile for Daryl Tan.
Daryl Tan previously worked as Senior Customer Experience Manager at Hsbc and Customer Experience Manager at Hsbc. Daryl Tan holds Bachelor Of Science (B.Sc.), Psychology, Marketing from Unsw Australia.
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AeroLeads found 1 current-domain work email signal for Daryl Tan. Compare company email patterns before reaching out.
Demonstrated history of connecting executive leadership to actionable insights from VoC, NPS, complaints, and operational data, I help organisations build a customer-first culture. By aligning multi-disciplinary teams with strategic priorities and business goals, I drive growth and optimise engagement metrics.With a background in psychology and customer insights, I am well-versed in both quantitative and qualitative research methodologies, having worked across both in-house roles and consulting capacities. My career spans over a decade in financial services, insurance, and telecommunications, where I have developed customer strategies and led CX programs to optimise key customer journeys, ensuring alignment with commercial and regulatory objectives.
Listed skills include Consumer Behaviour, Market Research, Relationship Management, Consumer Insight, and 15 others.
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A career timeline built from the work history available for this profile.
Sydney, Australia
- Managing the Customer Experience Program - measurements, culture and end-to-end journey approach- NPS/VOC and staff community Program Manager- Strategy development encompassing the identification, feasibility and prioritisation of initiatives - Leading the review and analysis of customer, competitor and industry insights
Sydney, Australia
- Continuous Improvement program manager- Transformation program management - Target Setting, Moments that matter and setting OKRs- Customer Insights – Synthesised insights from various sources including NPS, D&A, Operations, Finance and Complaints to identify opportunities that feed into customer journeys
Sydney, Australia
Managing customer insights across Brand, CX, UX, Customer Strategy, Product and Proposition development for HSBC's wealth and personal banking division.
Melbourne, Australia
As part of research and consulting at Alida (formerly Vision Critical ) I am part of the team that utilises our customer insights platforms to help brands solve business problems, design customer centric products and visualise customer journey maps. Client portfolio included: Telstra, Westpac, IAG, Lion and Sanitarium.
Sydney, Australia
End to end project management from proposal writing to research delivery.
Sydney, Australia
Performed survey analysis, prepared reports for senior managers and consultants and supported with project admin. Client industries: Telecommunications, Media, Alcohol and FMCG.
Sydney, Australia
Event operations coordinator for Taste of Sydney (2011 and 2012) and Masterchef Live (2010).
Other employees you can reach at hsbc.com. View company contacts for 192615 employees →
Patrick Fahey
Colleague at HsbcBuffalo, New York, United States, United States
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AR
Amal Reji
Colleague at HsbcBengaluru, Karnataka, India, India
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CS
Chathura Samaraweera
Colleague at HsbcColombo, Western Province, Sri Lanka, Sri Lanka
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DT
Darpan Tyagi
Colleague at HsbcGurgaon, Haryana, India, India
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ÓE
Óscar Eduardo Lucas Sánchez
Colleague at HsbcTlalpan, Mexico City, Mexico, Mexico
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KR
Krishnaa Rajappa
Colleague at HsbcChennai, Tamil Nadu, India, India
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YW
Y Wang
Colleague at HsbcTaiwan, Taiwan, Province Of China
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NH
Nigel Hughes
Colleague at HsbcLondon, England, United Kingdom, United Kingdom
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SC
Sofia Crawford De Aguiar
Colleague at HsbcJersey, Jersey
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TA
Tri Ayu Wandhina
Colleague at HsbcGambir, Jakarta, Indonesia, Indonesia
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Quick answers generated from the profile data available on this page.
Daryl Tan works for HSBC.
Daryl Tan is listed as Customer Experience Strategy and Insights | Business Transformation | Process Improvement | NPS | Program Management | Human Centred Design | Digital Engagement at HSBC.
AeroLeads has found 1 work email signal at @hsbc.com.sg for Daryl Tan at HSBC.
Daryl Tan is based in Sydney, New South Wales, Australia while working with HSBC.
Daryl Tan has worked for Hsbc, Alida, Lonergan Research, Fiftyfive5, and Brand Events Australia.
Daryl Tan's colleagues at HSBC include Patrick Fahey, Amal Reji, Chathura Samaraweera, Darpan Tyagi, and Óscar Eduardo Lucas Sánchez.
You can use AeroLeads to view verified contact signals for Daryl Tan at HSBC, including work email, phone, and LinkedIn data when available.
Daryl Tan holds Bachelor Of Science (B.Sc.), Psychology, Marketing from Unsw Australia.
Daryl Tan is listed with skills including Consumer Behaviour, Market Research, Relationship Management, Consumer Insight, Research, Project Management, Segmentation, and Teamwork.
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