Reporting to the CEO, worked with senior team on the strategy and direction of MoneyOwl2.0 after the acquisition by Temasek Trust.Double hat in interim Chief of Staff role to CEO while managing product management strategy, including development of WhatsApp product feature for financial literacy. Steer strategic business initiatives, coordinate company’s efforts and involved in partnerships with external partners across asset managers, insurers, govt. entities.

I lead a team of product managers and product designers to build out digital experiences across financial planning, investment and insurance experiences within MoneyOwl. Our team originates and maintain digital wealth features like an investment roboadvisor, consisting of CPF, Cash and SRS portfolios for accumulation, income and cash management purposes. On the insurance front, we maintain insurance assessment and quote features for clients to compare across 8 different companies to find the… Show more I lead a team of product managers and product designers to build out digital experiences across financial planning, investment and insurance experiences within MoneyOwl. Our team originates and maintain digital wealth features like an investment roboadvisor, consisting of CPF, Cash and SRS portfolios for accumulation, income and cash management purposes. On the insurance front, we maintain insurance assessment and quote features for clients to compare across 8 different companies to find the insurance policies that are most suitalbe for them. We mesh design-thinking, client-led processes with scrum delivery best practices to maintain a product discovery and delivery cadence to define our product strategy and roadmap. MoneyOwl is a social enterprise that aims to provide holistic financial planning for the Singaporean core, recommendations with national schemes as a base and access to private market solutions. Show less

Covered Private Banking platform as well as Identity and Access Management (IAM) scrum teams as part of refreshing next generation mobile banking services globally

- Drive the journey design for self-directed trading channels across Singapore and Hong Kong including Online Mutual Funds, Equities and Foreign Exchange - Core member of pilot customer journey transformation program within Wealth management, using Wealth Lending (leverage product) as a base product- Embed voice of customer within the product roadmap and vision while leading user research efforts

- Tablet product management across Asia Pacific region to harmonize tablet offerings- Focused on retail banking branch transformation and sales enablement as part of staff digitization - Develop and drive tablet rollout strategy

- Regional Product Development to raise enhancements of IDEAL3 platform to deliver industry leading features to cater to the corporate customers of DBS- Member of 2 iconic CJ project team, co-located for 3 months to discover and define the SME partnerships and integration strategy- Launch of Digital Token project from ideation, risk assessment, user experience design and validation to operationalization. Worked with a spectrum of stakeholders from Compliance to Sales and Operations to… Show more - Regional Product Development to raise enhancements of IDEAL3 platform to deliver industry leading features to cater to the corporate customers of DBS- Member of 2 iconic CJ project team, co-located for 3 months to discover and define the SME partnerships and integration strategy- Launch of Digital Token project from ideation, risk assessment, user experience design and validation to operationalization. Worked with a spectrum of stakeholders from Compliance to Sales and Operations to launch the product regionally- Launch of Paperless Pin project regionally across 10 countries to deliver a secured pin electronically. This saves an estimated 5,000 customer hours monthly and reduces printing costs - Day to day management of key channel products (IDEAL Mobile, MARS, IDEAL3.0 eReport, eAdvices), including the delivery of regulatory enhancements like Post Authorization Alerts, Token Revamp for DP276 (China) and MChallenge implementation- Launch of IDEAL to new locations (Australia, Vietnam) - Develop workable solutions to customer issues through an iterative methodology of customer validation, prototyping and design thinking Show less

Group Audit - Identified process gaps and issues while auditing across different geographies and functions (Consumer Bank, Institutional Bank, Transaction Banking- Enhanced HR processes within Audit, developing Learning Roadmap and Onboarding GuideGlobal Transaction Services, Cash eChannels Product team- Migrated 97 corporate customers from IDEAL2 to IDEAL3 (internet banking platforms), increasing transaction volume by 60% through engagement and problem resolution… Show more Group Audit - Identified process gaps and issues while auditing across different geographies and functions (Consumer Bank, Institutional Bank, Transaction Banking- Enhanced HR processes within Audit, developing Learning Roadmap and Onboarding GuideGlobal Transaction Services, Cash eChannels Product team- Migrated 97 corporate customers from IDEAL2 to IDEAL3 (internet banking platforms), increasing transaction volume by 60% through engagement and problem resolution with customers. This was within a 2 months timeframe, compared to a typical throughput of 45 customers a month- Analyzed and reduced Rejection Reasons from customers' form submission, thus improving customers' satisfactionIBG Operations, Cash Channel Operations- Developed Access Relational Database as workflow and tracking tool to enhance productivity of the team. Database replaced 9 separate spreadsheets that was being maintained and was able to be used by 20 people consecutively- Identified gaps in Product Bundling setup process and worked with multiple stakeholders from the Business to develop a process to close the gaps Show less