Manager In Charge
Serviced clients in Northeast Ohio and managed the tasks and actions of 6 branch staff and 200+ security officers. Accountable for all administrative operations for Cleveland and Toledo branches; managed branch financial planning, budgeting, cost analysis and forecasting functions, including HR and personnel management functions. *Played an instrumental role in the coordination and implementation of the ISO 9000 Series among all accounts operating within assigned territory. *Refocused standardized policies and operating procedures, as well as training for national accounts *Improved level of competency and performance of employees through restructuring of supervisors and managers. *Trained and mentored mid-level managers and site supervisors in efficient operating procedures to facilitate a smooth transition from the opening of a new account to its daily management. *Monitored and enforced compliance with company and client standards, as well as rules and regulations for employees set by Federal, State, and Local government entities. *Screened, interviewed and hired for all open vacancies, including on-boarding and orientation for new hires using outsourcing resources such as Monster.com and Indeed, and internal company website input forms, as well as phone interviews and emails. *Personally compiled personnel files, completed payroll and payroll discrepancies. *Completed FMLA packets for employees, as well as workman compensation and unemployment claims, as well as anwsering stage three grievances for Union represented employees. *Helped clients write polices and procedures for their operations and gave best practices advice where and when asked for, and needed.
