Serviced clients in Northeast Ohio and managed the tasks and actions of 6 branch staff and 200+ security officers. Accountable for all administrative operations for Cleveland and Toledo branches; managed branch financial planning, budgeting, cost analysis and forecasting functions, including HR and personnel management functions. *Played an instrumental role in the coordination and implementation of the ISO 9000 Series among all accounts operating within assigned territory. *Refocused standardized policies and operating procedures, as well as training for national accounts *Improved level of competency and performance of employees through restructuring of supervisors and managers. *Trained and mentored mid-level managers and site supervisors in efficient operating procedures to facilitate a smooth transition from the opening of a new account to its daily management. *Monitored and enforced compliance with company and client standards, as well as rules and regulations for employees set by Federal, State, and Local government entities. *Screened, interviewed and hired for all open vacancies, including on-boarding and orientation for new hires using outsourcing resources such as Monster.com and Indeed, and internal company website input forms, as well as phone interviews and emails. *Personally compiled personnel files, completed payroll and payroll discrepancies. *Completed FMLA packets for employees, as well as workman compensation and unemployment claims, as well as anwsering stage three grievances for Union represented employees. *Helped clients write polices and procedures for their operations and gave best practices advice where and when asked for, and needed.

Reported to the Manager in Charge and managed employees assigned to client locations. Worked in collaboration with the Manager in Charge and Sales Representatives in the establishment and growth of client locations and daily functions. *Accountable for interviewing, hiring, scheduling, training and managing of employees. *Maintained client contact, performed inspections, conducted investigations and directed operational tasks. *Helped clients write polices and procedures for their operations and gave best practices advice where and when asked for and needed.