Network Telephony Engineer Ii
Troy, Mi
Certified Network, Systems, and VoIP Engineer with 10+ years experience in Information Technology and Engineering. Proficient with Linux (Debian, Red Hat, Core OS) and Windows (Server 2012, 2010, 2008) systems administration. DevOps experience utilizing configuration management systems including Ansible, Puppet, Salt, Chef and Fabric; Software/Web Development experience using Python, Ruby on Rails, and Go (Google Golang). VoIP Engineering experience with Broadsoft Broadworks, Asterisk (multiple variants), FreeSwitch, and Cisco Unified Communications platforms. VoIP Engineer, responsible for a carrier-grade VoIP Platform (Broadsoft Broadworks) servicing 30,000+ subscribers. Solely responsible for the management, maintenance, troubleshooting, and performance of the platform's 20+ servers (virtual and bare-metal) and their respective software, hardware and peripheral applications.- Developed Provisioning Application and API to facilitate ordering of new services on Broadsoft Broadworks Platform - Python - Broadsoft API not compatible with current ordering system - ‘Middleware’ created to facilitate ordering- Developed SIP troubleshooting Application to assist Tier 1 & 2 tech-support teams with diagnosing persistent VoIP issues - Ruby on Rails - Tool analyzes data from disparate systems to provide diagnostic information- Developed Centralized Logging, Reporting, and Alerting Application to analyze data and provide troubleshooting assistance for Tier 1 & 2 tech-support teams - Python, Go, Elastic (Elasticsearch) - ‘Big Data’ Analytics - Correlates logs, SNMP traps, and other data into ‘human-readable’ format to provide trending, and analytics - Alerts when criteria met to indicate malicious or problem activity