Debashree Das Email & Phone Number

Redmond, Washington, United States

Process Loan applications from start to finish.Open up personal and business accounts.Helps in cash management and cash transactions.Resolves customer queries and escalations.Act as a resource for staff and members to answer complex questions and/or resolve complex problems.Perform audits as and when needed.

New Delhi, India

• Reviewed and processed visa applications in accordance with Ministry of External Affairs (MEA) guidelines and UK Visa Immigration rules.
• Handled correspondence, queries and complaints from applicants over the email, requests from a variety of channels, Sitel Escalations, IHS Payments, monitored Business Exchange Programs (BEP) and responded to Topps.
• Simultaneously handled eight mailboxes and reverted to their queries pertaining to each department.
• Acted as a sole contact point for external corporates through Business Exchange Partners (BEP) and travel agents. Also prepared and dispatched standard letters in response to correspondence, ensuring all details are.
• Processed online payments for Immigration Health Surcharge (IHS) from students and settlement applications.
• Conducted face to face and telephonic interviews of applicants for secondary inspection.

New Delhi Area, India

• Provided oversight and leadership for the branch activities including but not limited to acquisition of new savings and current accounts for residents and non-residents, generating business and cross-selling of banking.
• Enhanced the profitability of the bank by onboarding new corporate customers and proactively managing portfolios of marquee customers and retention of their business.
• Responsible for resolution of customer queries and complaints and overall branch administration, lobby management and ensuring adherence to compliance and audit guidelines.
• Assisted the branch manager in people management issues including hiring, development and organizing enrichment programs and day to day staff monitoring and issue management.

Delhi, India

KEY RESPONSIBILITIES:Assist the Branch Manager in carrying out all the branch duties & responsibilities and co-manage the office sales culture by implementing targeted sales and marketing processes. Establish, retain, cross sell and deepen relationships with banking center customers and potential customers to achieve sales goals, provide quality customer.

KEY RESPONSIBILITIES:Exhibit strong knowledge of dynamics of Wealth Management business, products, customer segments and competitors. Manage the customer service function and supporting all Customer Relationship Managers (CRM's) and frontline staff to ensure delivery of quality service to our affluent customers. Handle all customer complaints and escalate.

KEY RESPONSIBILITIES: All kinds of backend support activities for the Research & Projects Division. Efficiently and effectively responding to the Customer Requirements, which presents real opportunities to the company. Creating business drafts and gathering of information, Identifying timeline, task, and updating the proposal management system.Finding out.

Pgdbm, Marketing

M. Sc, Economics; 2002; International Trade And Urban Economics

Master'S Degree, Economics

Education record

Pgdbm (Post Graduate Diploma; Kolkata, Business Management; 2004; Marketing & Human Resources

B.Sc (Honours), Economics

Kolkata in 2000.