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Gourab Das is listed as IoT | SaaS | Supply Chain | Account Manager | Client Experience | CSAT/NPS, Retention & Collection | ITIL 4 Foundation & Six Sigma-Green Belt | at Roambee, a company with 130 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at vodafone.in and a matched LinkedIn profile for Gourab Das.
Gourab Das previously worked as Sr. Manager Client Experience at Roambee and Manager, Customer Success at Resilinc. Gourab Das holds Postgraduate Degree, Business Administration, Management And Operations from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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AeroLeads found 1 current-domain work email signal for Gourab Das. Compare company email patterns before reaching out.
Experienced Customer Service Manager with 20 Years of hands-on experience working in the services industry across geographies. Skilled in -Strategic Account Management -Service Operation -Partner Management-Control Tower Management-Client Experience -Up-Sell & Cross-Sell-Retention & Renewal -Collection & Bad Debt-Customer Relationship Management (CRM)-CSAT & NPS Improvement-Lead Conversion-Cross-Functional Integration-Employee Satisfaction -Revenue & Team Management. An effective communicator and collaborator with experience working with multi-cultural teams across organizational hierarchies.Proven ability to hire, train, coach, and lead team in diverse cultures to achieve common goals for the Organization.Currently pursuing Post Graduate Diploma in Operation Management from NMIMS, Mumbai, and holds a bachelor’s degree in business management from Dr. Ambedkar Institute of Management Studies, Bangalore.
Listed skills include Relationship Management, Key Account Management, Revenue Enhancement, Services Marketing, and 4 others.
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A career timeline built from the work history available for this profile.
Mumbai, Maharashtra, India
India
Responsible for managing client service, onboarding, renewals, up/cross sell, account health, QBR/service review, product training, troubleshooting & overall adoption of product for Fortune 500/1000 enterprise.
India
Strategizing & planning for positioning of Black Buck Design Studios services such as brand packaging, ATL/BTL, video making, retail partnership & corporate gifts for B2B accounts
Pune Area, India
Led the client service team for India operation and managed responsibilities such as service operation, client retention, CSAT/NPS & lead conversion.Spearheaded nodal escalation team, managed SLA/TAT & enhanced customer engagement through the e-nurture program, monthly newsletter & account experience. Also responsible for team building through campus.
Chandigarh Area, India
Managed SME, National, Global accounts for 2 zones for Punjab & HP circle & mentored a team of field service & tele-engine (VRM) which supported existing business worth of INR 2.3 million in monthly revenue & collection. Served as a customer advocate and an escalation point in every aspect of the customer life-cycle (i.e. implementation, billing, technical.
Pune Area, India
Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint. Proactively managed each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals. Key interface between the.
Pune Area, India
Shouldered responsibility for managing Local/National/Global accounts for 6 zones for Rest of Maharashtra circle with a monthly collection bucket of INR 5.5 mm/month. I served as team leader and assisted team members to make inroads in assigned territory & enhanced collection or account receivable on both 0-30 & bad debt buckets. Presented quarterly.
Bangalore
At Reliance Infocom, I joined as field sales associate and was promoted within 7 months as a Sales Executive as a result of my outstanding performance. I shouldered responsibilities such as identify business HUB and potential customers, connect those assets with Reliance core network and further sales on those buildings/customers/accounts.
Other employees you can reach at roambee.com. View company contacts for 130 employees →
Ignacio Quintero
Colleague at RoambeePuebla, Mexico, Mexico
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Sagar Hake
Colleague at RoambeePune, Maharashtra, India, India
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Abhishek Suthar
Colleague at RoambeeAhmedabad, Gujarat, India, India
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Ernesto Mario Garza Ortíz
Colleague at RoambeePuebla, Mexico, Mexico
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Aditya M Nair
Colleague at RoambeeAhmedabad, Gujarat, India, India
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Luck - Shay
Colleague at RoambeeUnited States, United States
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Sowmya Prabhu
Colleague at RoambeeMumbai, Maharashtra, India, India
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Abhiraj Pal Chouhan
Colleague at RoambeeSanta Clara, California, United States, United States
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MK
Meghna Kanade
Colleague at RoambeeAhmedabad, Gujarat, India, India
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CM
Carol Mcclure
Colleague at RoambeeGreater Chicago Area, United States
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Quick answers generated from the profile data available on this page.
Gourab Das works for Roambee.
Gourab Das is listed as IoT | SaaS | Supply Chain | Account Manager | Client Experience | CSAT/NPS, Retention & Collection | ITIL 4 Foundation & Six Sigma-Green Belt | at Roambee.
AeroLeads has found 1 work email signal at @vodafone.in for Gourab Das at Roambee.
Gourab Das is based in Mumbai, Maharashtra, India while working with Roambee.
Gourab Das has worked for Roambee, Resilinc, Black Buck Design Studios, H&R Block, and Vodafone.
Gourab Das's colleagues at Roambee include Ignacio Quintero, Sagar Hake, Abhishek Suthar, Ernesto Mario Garza Ortíz, and Aditya M Nair.
You can use AeroLeads to view verified contact signals for Gourab Das at Roambee, including work email, phone, and LinkedIn data when available.
Gourab Das holds Postgraduate Degree, Business Administration, Management And Operations from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
Gourab Das is listed with skills including Relationship Management, Key Account Management, Revenue Enhancement, Services Marketing, Crm, Team Management, Telecommunications, and Vas.
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