Da’Shambrae` Skinner, Chrm Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

• Knowledge of STAR report, OTBvsOTBLY, Forecasting, Overbooking, YOY, Demand 360• Audit SRP's and LNR's for accuracy on rates•Participate in weekly Revenue Strategy meetings to give group updates•Manage room inventory, group rooming lists and blocks, cut-off dates, and booking link creation•Utilize many systems such as ONQR&I, Passkey, GRO, Rapid,Delphi and FMS to manage group inventory•Coordinate the daily revenue management tools and processes for multiple hotels, including project and analytical work for Revenue Managers and hotels through data collection, and maintenance of tools• Analyze revenue management reporting, trouble-shoot and improve current tools, and ad-hoc reportingand trend analysis•Activities include utilizing revenue management systems, MS Excel, MS Access, and Hilton reporting systems as well as applications to process information and generate daily, weekly, and monthly revenue management reports• Support GRC model hotels by building and maintaining Special Rate Plans (SRPs) for groups and local negotiated accounts in appropriate systems (R&I, GRO, FMS), enter rooming lists via rapid or passkey, and attending group pickup meetings • Managed a Portfolio of up to 7 Full Service hotels •Atlanta has 1249 rooms •Washington DC has 154 rooms •Fort Lauderdale has 605 rooms combined •Los Angeles has 193 rooms •New York has 439 rooms •Chicago has 310 rooms •Complex Portland has a total of 782 rooms combined

Dallas, Texas, United States

Helped transition from Omni, to independent hotel and then into Marriott Renaissance 337 room propertyManagerial tasksWorking knowledge of many systems such as Opera, Sky touch and LightspeedGroup reservations/coordinator Ran night auditPre-authorized third party bookingsAdjusted balances during the guest stayDe-escalated guest issues prior to management getting involved

Dallas, Texas

• Decrease turn time average by 10%, following up with vendors and assuring that they submit reports on time• Work as a Liaison between Lenders and vendors, while properly communicating specific details • Perform quality reviews by accurately researching, with a required attention to detail• Prioritize work orders

Dallas/Fort Worth Area

• Perform and handle reservation procedures• Consult with Front Desk and Food and Beverage for accuracy of pricing on a day-to-day basis• Communicates special instructions to hotel departments and expediters. • Increase hotel revenue by Up-selling Room Service orders and guest rooms through marketing programs• Answers guests' questions and assists them with their needs, ensuring all requests are followed through and completed; Handles guests' complaints and takes action to resolve problems.• Meet with Manager to review daily priorities and assignments• View reports daily, weekly and monthly to ensure that the department will be able to assist guests'

800 Sh 121 Bypass Lewisville, Tx 75067

• Conducted quality reviews on about 40-50 default mortgage loans in default financial reconciliation inventory daily.• Performed quality checks by accurately researching, and reviewing decisions and proposed financial transactions within established timeframes. • Required an attention to detail and research to validate proposed changes to financial transactions that are completed and make sure it is in line with all updated policies and procedures.• Trained a team of about 50 employees in Jacksonville and new hires on the process of reconciling loans.

800 Sh 121 Bypass Lewisville, Tx 75067

• Collected information and other data from the caller as needed to complete departmental tasks and/or responsibilities. • Maintained quality customer service, both internally and externally, when responding to emails, phone calls or other inquiries.• Communicated with vendors, attorneys, closing vendors, real estate brokers and/or any other customers to resolve any property specific questions or issues. • Assisted team manager with writing procedures, gathering and distributing reports to associates and vendors, and sent reports to management• Monitored quality, productivity and assisted with team management and morale.• Supervised a team of 25 employees

800 Sh 121 Bypass Lewisville, Tx 75067

• Received, sorted, and delivered/ picked up items to and from internal and external sources and also identified receipt of tampered work and escalated as appropriate.• Operated functional equipment.• Staged work for courier pickup including required manifest and documentation.

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science - Bs, Finance, General

Education record