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25+ years Life Sciences experience, first as a bench scientist followed by 20 years leading post-sales customer facing functions including Strategy, Professional Services, Customer Support and Customer Success. A Senior Leadership Team member focused on defining, implementing, operating and supporting cloud solutions to optimize our customers operations and maximizing their success. I am most energized when I am working with focused teams, both internal and client teams to solve challenging problems. Veeva provides me that opportunity every day!
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Chief Experience OfficerGreenphireHanover, Nj, Us
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Chief Experience OfficerGreenphire Feb 2024 - PresentKing Of Prussia Pa, Pa, UsLead Greenphire’s business operations teams globally, defining customer engagement and driving operational excellence to ensure a best-in-class customer experience for existing and future clients. -
Vp & Gm Clinical DataVeeva Systems Jan 2023 - Nov 2023Pleasanton, Ca, UsGeneral Manager of the EDC, CDB, RTSM, ePRO and eConsent teams at Veeva. These Veeva products deliver technology innovation that increases the speed and quality of clinical trials while simultaneously improving the experience for patients and driving efficiency at trial sites. -
Chief Customer OfficerMedidata Solutions Dec 2019 - Jul 2021New York, Ny, Us• Empower global teams who lead and guide our clients in the use of Medidata software and services to maximize their success based on how each customer defines success. • Engage the entire Medidata organization in embracing our customers success driving 99+% customer retention and 15+% revenue growth• Develop global resourcing and partnership strategy to deliver timely and cost effective solutions and support to our clients while maintaining high gross margins -
Executive Vice President, Global Professional Services & Customer SuccessMedidata Solutions Oct 2014 - Dec 2019New York, Ny, Us• Developed and implemented customer life cycle focused solutions spanning customer acquisition, consumption and retention phases. • Partnered with Sales to drive faster time to value and launched services and support offerings to drive recurring subscription and services revenue.• Enhanced global support model to develop specialized teams focused on both reactive and proactive support
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Senior Vice President, Professional ServicesMedidata Solutions Jan 2011 - Sep 2014New York, Ny, Us• Lead 200+ person Global Professional Services team across North America, Europe and Asia providing services to more than 500+ customers.• Increased revenue 83% in 4 years with 30+% gross margins
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Vice President, Implementation ServicesMedidata Solutions Jul 2005 - Dec 2010New York, Ny, Us• Lead the Professional Service market segment team providing services to our Enterprise clients, many of the largest pharmaceutical organizations globally.• Partnered with customer executives to develop mutually beneficial support models leading to shared success.
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Associate PartnerIbm Business Consulting Services 2001 - 2005
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Managing ConsultantPricewaterhousecoopers Management Consultants (Pwcc) 1998 - 2001
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Associate ScientistSchering-Plough 1990 - 1996Kenilworth, New Jersey, Us
Dan Shannon Skills
Dan Shannon Education Details
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Rutgers UniversityChemistry -
New Jersey Institute Of TechnologyEnvironmental Science
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Duke University - The Fuqua School Of BusinessMba
Frequently Asked Questions about Dan Shannon
What company does Dan Shannon work for?
Dan Shannon works for Greenphire
What is Dan Shannon's role at the current company?
Dan Shannon's current role is Chief Experience Officer.
What is Dan Shannon's email address?
Dan Shannon's email address is ds****@****sol.com
What is Dan Shannon's direct phone number?
Dan Shannon's direct phone number is (212) 918*****
What schools did Dan Shannon attend?
Dan Shannon attended Rutgers University, New Jersey Institute Of Technology, Duke University - The Fuqua School Of Business.
What skills is Dan Shannon known for?
Dan Shannon has skills like Data Management, Cross Functional Team Leadership, Edc, Management, Pharmaceutical Industry, 21 Cfr Part 11, Clinical Trials, Saas, Clinical Data Management, Cro, Gcp, Clinical Development.
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