Dasharath Shetty Email & Phone Number

Raleigh, North Carolina, Us

➤ Project Management: Administrated small-scale projects, including both budgeted and non-budgeted initiatives by employing SQL, Python, and Power BI to streamline project processes and enhance decision-making.➤ Technical Testing and Deployment: Implemented SQL and Python for data analysis and scripting tasks during image deployment while leveraging PowerBI for data visualization and reporting to ensure the success of these deployments.➤ Bug Ticket Analysis and Resolution: Resolved client-reported technical issues via the Salesforce Community Portal by analyzing problems and crafting suitable technical remedies.➤ Collaboration with Development: Influenced Jira tickets to highlight performance-related issues to the Development team and collaborated with developers on new releases, performed quality assurance checks, and documented any identified bugs.➤ Reporting and Analytics: Produced monthly, quarterly, and annual technical performance reports for the team. Leveraged salesforce to create insightful reports and dashboards, then presented the results to onsite directors for analysis.➤ Escalation Management: Acting as the focal point for escalated technical issues and generating Root Cause Analysis (RCA)reports to pinpoint the underlying reasons for escalations.

Atlanta, Ga, Us

➤ Technical Troubleshooting and Debugging: Troubleshooted client bug tickets by delving into APEX code (like JAVA), revised code for debugging, optimized it, developed scripts, used data loader for data management, and educated clients onSalesforce features and automation.➤ User Acceptance Testing (UAT) and Deployment: Executed UAT testing and managed deployments using change sets and provided client support through comprehensive support documents and training, ensuring smooth product and platform transitions.➤ Salesforce Customization: Led and assisted implementation teams, level 1 support, and EMEA support groups in resolving client issues and addressing business requirements by creating & and maintaining custom objects, fields, formulas, validation rules, workflows, process builder configurations, and flows.➤ Salesforce Programming: Demonstrated proficiency in Salesforce declarative and imperative programming, including process builders, approval processes, workflows, and visual flows for generating custom reports and dashboards, promptly fulfilling ad hoc reporting requests.

Mumbai, Maharashtra, In

➤ Incident Management and ITIL Framework: Assisted in triaging application incidents, ensuring timely updates and feedback to incident originators. Proficient in ITIL framework principles, including Incident Management, ChangeManagement, and Problem Management.➤ Application Error Resolution: Developed solutions for application errors, wrote efficient SQL scripts, and customized Oracle EBS pages as per user requests.➤ Data Warehouse Development: Designed and implemented database structures, including tables, views, constraints, and indexes using tools like Toad and collaborated with fellow developers to extend data warehouse modeling, facilitating flexible and efficient data access.➤Scripting and Database Objects: Managed shell scripts to schedule SQL scripts via cronjobs, created complex database objects (procedures, functions, triggers) in SQL and PL/SQL, conducted tests, and reviews, handled change requests, and developed reports/forms for Oracle ERP using SFTP servers.

Mumbai, Maharashtra, In

Mumbai, Maharashtra, In

Master Of Business Administration - Mba, Data Science

Diploma In Business Studies, Investments And Securities

Bachelor Of Commerce (B.Com.), Business/Commerce, General