Dashawn Grey Email & Phone Number

Gaithersburg, Maryland, United States

Baltimore, Maryland, United States

- Successfully install and update software applications and hardware components, adhering to company guidelines- Troubleshoot and resolve issues related to printers, thin clients, PCs, scanners, and portable handheld terminals, minimizing downtime and maximizing productivity within a fast-paced environment- Manage a high volume of 15 tickets per day, efficiently resolving user requests within established timeline based on severity of issue- Conduct hardware inventory management and perform routine maintenance tasks to ensure increase in efficiency, accuracy and speed of operations

- Oversaw 50 security cameras daily to ensure proper safety protocol was followed- Collected 8 detailed Daily Activity Reports per hour resulting in a clear and thoroughly monitored perimeter- Managed the daily monitoring and building patrol of grounds and work sites on a 40-minute rotation to meet company security policy- Maintained operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed

Maintained good relations and communication skills with customers by providing courteous, efficient, and professional serviceDelivered 300+ quality products daily to customers while upholding road safety protocolOptimized per-delivery driving routes and maintained clean driving record resulting in an increase of delivery efficiency

Initiate telephone, mail, and email contact with patients to complete prescription orders quickly and efficiently.Memorize and recite multiple processes and scripts for different products and various insurances.Maintain accurate records and provide detailed, professional notes in patient files.Dress and interact professionally in an office environment.Follow all company policies and address issues following appropriate chain of command.Assist with new hire training when the team lead is absent.Be present/visible in the corporate office 5 days/week (M-F). This includes 8 hour/days and a consistent 40-hour work week. Any occasional exception to this needs prior approval from your direct Manager/Supervisor.Complete other duties as assigned by Management.

Updated 20 patient charts daily using Athena system completing up to date demographics ready for submissionUploaded 10 ABI test results daily into Biometrix allowing physicians to review test documentationProgrammed 3 to 8 Biometrix machines weekly to be utilized throughout the work week

Information Technology

IT Helpdesk/Desktop Support

Linux