• Works with Program Management, Program Management Office, Integrated Supply Chain Management, and Engineering to evaluate production change. • Preforms What-If analysis for scope change, addition, and deletion. • Cost analysis and programmatic problem solving using EMV driven data• What If Analysis SME, developed Job Aid and Template for the Business Intelligence and Analytics team. • Analyzes schedules for production work, looking for potential compression recommendations for work that is behind schedule. • Uploads data to monthly tool for EVM variance analysis.• Utilize ERP queries to compile and analyze data on deliverables.• Review Control Account Plan Authorizations to update baseline information. • Works with Program Management to implement Performance Measurement Baseline. • Updates work instructions as needed.

• Analyzes, develops, and coordinates plans for assigned programs/projects. • Develops and maintains project planning networks for complex projects related to major weapon/reimbursable programs• Generates and analyzes various reports to support Program Management deliverables• Leads an annual review across sites to ensure product and material availability• Establish procedures for pulling and organizing data for analysis• Provide solutions to risk items by working with internal and external customers to establish recovery plans• Review Production Control Documents in support of customer's requirements then develops and maintains multiple schedules to support requirements• Collaborate with Integrated Supply Chain Sr. Schedulers, Supervisors, Engineers and Operators to ensure customer deliveries are met on time

• Evaluated and drove activities for program management to manage one or more moderate to significantly complex weapon programs• Provided knowledgeable input to drive solution to technical issues• Provided guidance in support of financial planning and forecasting for preparation of program/project planning• Assisted with leading project planning, implementation, and maintain schedules• Created tool for project spending and period of performance tracking • Business Lead on successful release of application upgrade• Drove activities to complete cost estimates for customer requirements• Preformed some technical, administrative, and logistical liaison roles with company, design agencies, and integrated contractors.

• Conduct monthly performance reviews and one on ones for direct reports• Develop Leadership Procedures that ensure controls are in place to keep the bank within regulatory compliance• Review and update department procedures to stay in line with government regulations as well as internal guidelines• Proficient in Excel with organizing data for business analysis • Developed project plans with forecasts, estimates, and resource assignments for launch of Visa update and Casper, an application for working fraud claims, and conducted project status meetings• Created onsite plan for PIN Fraud reduction of error rate for fee reversals on accounts, 8.34% error rate in October to a 3.85% error rate in December. This included daily case audits, training representative how to look for account fees, and when to reverse them• Assist with career development of direct reports to align with their career goals• Create daily spreadsheets that assign reps a case load to reduce the daily fraud loss of approximately 100k daily. • Assist with the balancing of General Ledger by researching offset ticket items• Responsible for enhancement and timely delivery of PIN Fraud reports to give a better insight into our Key Metrics• Prepare and monitor daily reports for department to track Fraud Loss • Complete time sheet corrections and audits weekly for direct reports.• Participate in meetings regarding procedure and federal guideline updates.• Team member and mentor in the introduction of the Agent Development Program to Case Processing. This program provides and informs representatives of the resources they have available to develop their skills and excel in their career. • Collaborate with other business lines to streamline current procedure as well as to determine timelines for current projects• Extensive knowledge on Visa Disputes Regulations regarding recovering money for the bank..

• Provided training and coaching to new and existing representatives on processes and procedures for Case Processing• Develop strong knowledge of business line and detailed data• Extensive knowledge of current Visa, MasterCard, and AMEX guidelines in order to facilitate training needs.• Review the internal procedures using The Source to make sure they are up to date and meeting business needs. • Review training materials to ensure they are up to date with current procedures.• Collaborate with the business line to ensure all training needs are met.• Ensure that all employees in training are adhering to the code of ethics and business line expectations.

• Assist Team Manager with daily goals.• Assist Case Processors with any questions they may have during daily question rounds or throughout the day.• Handle and create reports that monitor tickets that are on our General Ledgers• Keep up on Visa and MasterCard guidelines in order to assist those on my team.• Use time management to make sure daily emails are addressed in a timely matter.• Take supervisor phone calls and make sure the cardholders concerns are addressed and problems are solved.• Update daily reports for my team to make sure they have the tools they need to complete their in a timely manner. • Process weekly tracking for my team so they know what areas of opportunity• Plan monthly meetings to go over up to date information regarding procedures.• Schedule monthly side-bys to focus on how each team member works their desk and look for areas of improvement if needed. • Participate in MentorConnect and have Kelsie Seifert as my mentor, I have shadowed her in training class and reach out to her regularly for opportunities to learn more about the training role.

U.S. Bank | 12800 Foster St. Overland Park, KS 66213• Assisted Cardholder that needed card open while traveling.• Handle complex manual cases, which involve moving money manual between General Ledgers and Cardholder accounts• Used time management to stay within compliance and visa guidelines for sending out letters and issuing credits.• Stayed knowledgeable on updated Visa and MasterCard regulations.• Maintained other desk duties within compliance as well as delayed closure task.• Work Visa and Master Card Fraud cases.• Work to obtain a balance of loss and gain.• Maintain a 0% quality for 8 months in a row.• As Mentor and Certified Coach, I make sure to assist coworkers with any question that may arise while working any area of their desk.

Selected for leadership program, Midwest MobilityAssisted manager with Kronos, a scheduling toolPreformed monthly inventoryPreformed opening and closing procedures as a key holderTook a variety if leadership classesGreet customers as they walk in the door Went through sales process and worked with customers to help them find which products and services we offered that would work best for them.Went over customer bills, and offered them solutions to help lower bill or better accommodate their needs Took training classes to keep up the latest technology Handled contracts and made sure customers personal information is put in appropriate place Worked to make sure I met and exceeded quota and sales expectations. Work hard to meet the customers' expectations and made sure I explained everything clearly to customers and made them feel comfortable and content with their purchase.Made calls and sent out flyers to drive business in the door.