Dash Brookins Email & Phone Number

Remote

Experienced Senior Customer Success Manager at Wiley. | Driving product growth & client satisfaction | Dedicated post-sales support for research & government. * Successfully manage a multi-million dollar portfolio of prestigious libraries at top-tier research and government institutions worldwide, ensuring the highest level of customer satisfaction and retention.* Drive revenue growth by identifying upsell and cross-sell opportunities, resulting in a significant increase in account expansion and customer loyalty.* Expertly handle late-stage pre-sales activities, collaborating with sales teams to understand customer needs, develop tailored solutions, and deliver compelling product demonstrations.* Lead seamless post-implementation processes, overseeing comprehensive onboarding, training, and ongoing support to ensure clients maximize the value of Wiley's products and services.* Cultivate long-term partnerships with clients, serving as their dedicated point of contact for any inquiries, issues, or escalations, and consistently achieving high customer renewal rates.* Develop and execute targeted marketing and educational initiatives, empowering clients to leverage Wiley's offerings to their full potential and enhancing their research and government initiatives.* Strategically analyze customer data and feedback to drive actionable insights, providing product teams with valuable input for continuous product improvement and innovation.* Collaborate closely with cross-functional teams, including product development, marketing, and sales, to align strategies and drive coordinated efforts in delivering exceptional customer experiences.* Stay abreast of industry trends and best practices, proactively sharing knowledge with clients to help them stay competitive in their respective fields.* Actively participate in customer success communities, webinars, and conferences, representing Wiley's commitment to excellence in customer satisfaction and industry leadership.

Greater New York City Area

I am in a business development role for Wiley Education Services, A Wiley Brand, where I recruit and manage partnerships between organizations and universities for the purposes of employee training, retention and career advancement. I sign MOUs and LOIs with Hospitals, Medical Groups, Healthcare Institutions, Nursing Schools, K-12 school districts, and corporations for the professional development of their employees. I achieve this through proactive C-suite meetings, conferences, info sessions and employee seminars.

Newark, Nj

Designed and implemented field based marketing programs and recruited educators in the K-12 industry. I recruited and enrolled educators who wished to pursue Bachelors, Masters, and Doctoral degrees online. I also built relationships with administrators, staff, superintendents and teacher union presidents on the benefits of forming strategic partnerships with the university.

Hoboken, Nj

Sold leadership development programs to colleges and universities. Developed relationships with administrators and other key decision makers through cold calling, remote presentations, in person meetings, trainings and conferences. National position.

-Developed and managed the global product marketing strategy for customer advocacy programs in the research university and corporate library space-Position Elsevier as a thought leader and develop speaking opportunities for internal and external stakeholders at industry events-Proactively created branded multimedia marketing projects involving Elsevier customers-Traveled throughout Europe, the U.S. and Canada meeting with academic librarians and administrators to achieve specific strategic marketing goals.-Worked closely and effectively with internal stakeholders including product managers, publishers, marketing managers, and industry event coordinators

-Sold medical device and software solutions to clinics and practices-Traveled for regional and national conferences and tradeshows-Conducted face-to-face sales visits and group presentations

-Sold a web based health communication service to hospitals and doctors -Conducted PowerPoint presentations to physicians and staff-Conducted dinner programs, attended regional and national conferences

-Sold online enterprise level distance education software to brick and mortar colleges and universities -Trained faculty and administrators on collaborative education including best practices

-Medical Device and software sales to physicians and surgery centers- Developed professional dinner programs with key thought leaders-Attended national conferences, conducted live presentations

-Sold and marketed a medical device for Stroke and brain injury patients-Called on the C-Suite and Department Chief level-Promoted the device at conferences and tradeshows-Conducted dinner meetings and PowerPoint presentations-Organized media campaigns and worked with public relations

-Selling practice management services to physicians and hospitals-Developed physician alignment programs-Cultivated relationships with thought leaders and speakers-Increasing patient enrollment through education programs-Training and in-services of physicians and staff-Conducted dinner meetings and power point presentations

Bachelors, English, Sociology

Bachelor Of Arts (B.A.), English Language And Literature, General