Dashia Mitchell Email and Phone Number

responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.Resolves complex or unusual requests and problems that may require a customized response andcommunicates solutions or requested information to the customer.• Preparing and submitting billing data and medical claims to insurance companies.• Ensuring the patient’s medical information is accurate and up to date.• Preparing bills and invoices, and documenting amounts due for medical procedures and services.• Collecting and reviewing referrals and pre-authorizations.• Monitoring and recording late payments.• Following up on missed payments and resolving financial discrepancies.• Examining patient bills for accuracy and requesting any missing information.• Investigating and appealing denied claims.• Helping patients develop patient payment plans.• Maintaining billing software by updating rate change, cash spreadsheets, and current collection reports.

· Contact new and existing customers to discuss needs.· Keep track of assigned accounts to identify outstanding debts.· Plan course of action to recover outstanding payments.· Investigate and resolve discrepancies.· Identify prospective customers, lead generation and conversion.

· Resolve questions/issues which do not require an agent’s license and refer to appropriate areas ifneeded.· Verify coverage for customers or verify that policy changes were made and provide proof of evidence ofinsurance documents to customers where coverage previously was bound by a licensed representative· Managing the customer complaint database.· Remain current on new marketing campaigns to respond appropriately to marketing related inquiriesusing all available resource tools.

· Manage transactions with customers providing good customer service.· Assist with customers’ needs regarding their billing, reinstatement, policy benefits and penalties.· Maintained system notes regarding serving customer’s needs. Informed customer on polices and claimresponsibilities.· Addressed managers when needed to train for new releases and implementations including generaldocuments.· Updated various tracking databases for each health care provider