• Provide technical support to help resolve customers’ technical problems via email and phone.• Successfully de-escalates issues with challenging situations.• Proven ability to effectively communicate technical issues to non-technical customers.• Able to complete complex tasks with minimal instructions:o Assisting with setting up Multi-Factor Authenticationo Troubleshooting random workstation issues like drive mapping and internet connectionso Setting up remote access to virtual office, on a Maco Creating and formatting reports for customers, using Microsoft Excelo Setting up PCs for new users• Consistently grown and expanded my knowledge and skillset.• Able to work independently as well as part of a remotely managed team.

Self Employed - Cincinnati, OH• Operating as an independent contractor in the transportation industry.• Transporting about 175 customers a month; maintaining an average rating of 4.93 out of 5.00.• 15,000 miles driven without an accident or serious customer complaint.

• Set-up and networked fully functional computer lab of 12 stations.• Identified, troubleshooted, and resolved all issues concerning computer lab, such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc.• Maintained hardware and performed software installations.• Provided help desk assistance to over 300 users of the computer lab during my tenure.

Analyzes, documents, and submit issues discovered during quality inspections. Validate and close resolved issues. Developed in-depth product knowledge to become subject matter expert. Data conversion and execution of specific customer data as directed. Research problems and errors; conduct analysis of results. Develop and file root cause analysis; validating problems reported during investigation are now working as designed. Validate no further regressions are caused by the fix. Partner and build effective relationships with others throughout the quality, manufacturing, and warehouse and shipping departments. Keep abreast of current methodologies, technologies, and tools, and proactively seeks ways to incorporate them into quality inspection efforts. Effectively contributes and implements new ideas to improve the quality inspection process.

Provided copy and print services to customers. Created posters, flyers, business cards, etc. Printed documents and made copies for customers.

The Courtyard

Provided information regarding GED Testing, GED classes, credit recovery, career exploration, College Admission, financial aid, and college transfer information to all walk-ins, call-ins, referrals and scheduled appointments.Registered candidates for assessments and tests, and provided test scores to candidates.Complete weekly status report.Assisted participants in completing FAFSA's and College Admission applications.Made workshop presentations to participants, agencies and community partners on financial aid, college admission, financial literacy, career development, and computer literacy at least once each month.Administered tests, including, but not limited to the TABE and Official GED Practice Tests.Provided group tutoring on a regular schedule and individual tutoring as needed for other standardized tests such as COMPASS and the ACT or SAT tests.Entered data into a data base system daily and updated it weekly while maintaining records as currently mandated by the Department of Education.Conducted an internal intake following test administration to develop an educational plan for each participant.Followed up with participants by letter, phone, and/or e-mail at 30 days and 60 days. When participant passes GED or earns a high school diploma, contact about college entrance.Assist participants with career exploration and vocational awareness, using OCIS, ONET and/or MYPLAN.Maintained a scholarship resource bank and assisted participants in actively looking for scholarships and other financial assistance. Added scholarships to the bank regularly.Reached out to local post-secondary institutions annually to become and remain familiar with their admission criteria and processes.Assisted participants with scheduling college tours.Collaborated with the Veterans Upward Bound and other Veteran organizations to serve veterans and their families.

We handled charged-off accounts. Mostly removing old paid accounts from customers credit bureau report.

Worked as a Customer Service Representative in the Customer Service Call Center.

Work at the base Post Office as a Marine Corps Postal Clerk.