Dual role, as Regional eCommerce Director started up the development and implementation of an eCommerce platform and strategy for an air conditioner, refrigeration, and spare parts for appliances distributors in 8 countries in America and Asia.- Opened eCommerce operations including eBay, Amazon, and Walmart go-to-market online strategies through the selection and implementation of PrestaShop, as the automating platform. - Automated the national and international shipping of parts through the inclusion of ShipStation to the process.- Created a response strategy that achieved a client response rate no longer than 12 hours, through 3 daily client messages checks.As Customer Service Director, led and implemented service strategies in countries worldwide by establishing KPIs based on SAP by Design that allowed teams to follow their own performance. Administered a budget to respond to warranties. Led a team of 10 distributed in all territories. - Coordinated the implementation of the SAP Service Desk Work Center through knowledge base and service requests together with sales, cutting by half customer service response times. - Transformed the business model to third-party order fulfillment including process definition, implementation, and team training.- Developed and implemented 5 KPIs which included order processing time, average order value, orders processed in a given time, most sold products, and warranties/return percentage.

Led the development of new businesses of a US retirement fund company in Venezuela, building a portfolio of over 230 individual clients totalling over $7.5m in insurance assets, and over $430k in premium cost. Led a team of 11 Associates. - Participated in positioning Venezuela as the #1 sales country in the world. - Kept portfolio renewal consistent for 4 consecutive years by customizing plans according to clients' budgets, and constant follow up, providing alternatives. - Participated in one-week long induction training for new associates six times per year, training approximately a total of over 400 associates.

Ensured transparency and accuracy in the Venezuelan election process from 2006 to 2014 totaling 8 election processes, participating as leader of an electoral washdog non-profit. Led direct teams of up to 30 people and headcounts of up to 100. - Carried out a nationwide 50-people call center in charge of receiving, documenting and reporting every 2 hours, irregularities during election day. - Designed and implemented training programs for “electoral witnesses” delivered to over 50,000 people nationwide, resulting in a standardized criterion for incumbents.- Presented in front of Congress a modification to the proposed 2009 electoral legislation, based on the negative implications this would have on the electoral process transparency.

Junior News Analyst, Empresas 1BC, RCTV, Venezuela