Main Functions:- Executing daily audits in different languages (German, Portuguese and English) on the client's platform to assess the quality scores of different markets/teams/agents;- Coaching agents on the attribute error trends;- Processing raw data in order to get different agents/teams' quality scores per audited attributes (pivot tables);- Making weekly reports/feedbacks on the performance of the teams to different supervisors per market;- D-SAT analysis;- Reporting the daily/weekly results to Front Line Managers of all markets;- Performing Spot Checks with Front Line Managers and Team Leaders;- Organising and leading monthly internal calibrations with FLM and Trainers per market, filling in the calibration gauges and making the calibration analysis;- Participating in a weekly calibration with the client;- Documenting issues and suggesting improvements on features and processes namely "Action Plans" for Front Line Managers whenever necessary;- Identifying new processes, team improvements, inefficiencies and working quickly to resolve them;- Communicating product changes to the appropriate teams.

Backoffice em alemão e inglês

Front office internship (guest relations/reception/housekeeping department).

Support to customers that insured products bought online (German and English languages).

Backoffice: handling of correspondence in general (German / English), preparation of invoices, sending of satisfaction surveys; filling grids related to equipment in excel / IT platforms of intermediaries, etc. Telephone assistance: customer advice in the area of ​​insurance; registration and treatment of holdings; handling complaints; contacts with vendors / suppliers; follow-up, etc.

Provide support to customers regarding NOS private mobile phones on issues related to tariffs, payments, account management, NOS website, etc.

Performing various tasks in the NewHotel, NewPos, NewStock and SmartHotel programs.Reception of guests in German and English, office service including handling of correspondence, confirmation of reservations, coordination of tours, preparation of reports, orders, invoice launching, claims management, etc.

Creation of the project from root to space, to creation of the brand, site and decoration / equipment of the space and dissemination of the same through flyers, advertising on the net and Facebook;Administration and Pedagogical direction of study center, intervention and psychopedagogical accompaniment;Responsible for the area of English and Humanities, to create methods of orientation of the study, to promote the autonomy of the student, to help in the organization of the school contents for the preparation of the tests and to promote the school success, combating the learning difficulties; Recruitment and management of the staff (teachers and trainers);Attendance and meetings with the students'parents.

- Classroom planning and teaching;- Participation and execution of extracurricular activities;- Evaluation of students;- Meetings with peers and parents.

Office record; Telephonic service; Management advice;Reservation of trips and hotels;Organization of applications for public procurement;Translation and writing of various documents in Word, Excel, etc.