Not a standard BDM - I work with our franchisees to be their main point of contact for the farm; assisting them to build their businesses, delivering at a local level the centrally directed business customer acquisition and retention strategies, raising Riverford’s profile and brand and attracting new customers through shared best practice.

Leading Opportunity Peterborough’s engagement with business and key business-facing partners; reinforcing Opportunity Peterborough’s position and credibility as the city’s lead organisation for economic growth; driving economic investment and enterprise growth in the city.

Delivering the economic development strategy for Opportunity Peterborough by supporting high-growth local companies and coordinating inward investment activity in the city.Producing biannual economic intelligence reports on the city of Peterborough along with providing bespoke economic and business analysis. Co-founder and Chair of the New Business Network - a StartUp support network for Peterborough's growing population of new businesses.Built successful partnerships with local and national organisations to increase the reach of the organisation.Regular member of mentor/judging panels for local skills and innovation development projects.

UKEF is the UK’s Export Credit Agency. Within the Trade Finance and Insurance Solutions division, Senior Manager to the underwriting team that handles applications for finance and credit insurance support from small to mid-sized businesses.Development of the reporting model for TFIS to provide accurate up to date business information for the executive committee and senior management.Developed and championed the use of a CRM system to ensure case management and workflow is fully integrated and tracked through the life of the case.Developed and managed a high profile operational team, establishing KPIs and SLAs, whilst establishing and maintaining systems and processes for dealing with complex and competing caseloads.Key role in departmental business change program, representing the division to the management board and executive committee.

Established and managed a highly successful pilot direct marketing campaign; a first for the department.Managed a caseload of ministerial and parliamentary correspondence to exceedingly tight and competing deadlines, establishing a caseload management and workflow monitoring system.Researched, wrote and presented a business case to introduce social media to the department’s communications plan which was approved by the Executive Committee and Chief Executive.Managed a high profile series of stakeholder workshops and networking events, including personally representing the department.

 Managed a diverse caseload of clients including networking on behalf of both the department and the clients. Developed and maintained strong links with key service providers; increasing take up in key initiatives by 300% Established and managed a team to reduce administrative burden and increase customer service within the advisory team. Developed a customer service management system to improve processes within a Jobcentre, greatly increasing positive feedback scores. Key in embedding Lean management principles within a Jobcentre.

Organised staff recruitment and training, delivered inductions and training sessions. East Anglia representative on the Consultation and Representation Committee, acting as point of contact for colleagues across the region to present issues and feedback on proposals to senior management, whilst also cascading information from senior management down to the shop floor