• Responsible for leading a customer facing team across multiple queues who deal with customer who display dissatisfaction towards service via different contact routes i.e. chat, call and data• Manage a case management team across 2 sites that deal with our more complex issues• Transformational change in the service we offer to our customers and making clients more approachable to the general public. • Commitment to provide the highest quality of service to our customers through… Show more • Responsible for leading a customer facing team across multiple queues who deal with customer who display dissatisfaction towards service via different contact routes i.e. chat, call and data• Manage a case management team across 2 sites that deal with our more complex issues• Transformational change in the service we offer to our customers and making clients more approachable to the general public. • Commitment to provide the highest quality of service to our customers through coaching• Keep a strong relationship with our clients to ensure that they have the best experience with us when something has gone wrong.• Continuous improvement on our processes and procedures to make sure our journeys are working best as possible for our customers and our team• Build strong relationships with other areas of the business such as branding, public affairs teams.• Route cause analysis on our data to see where failure points are and feed back into the business to find solutions to ensure these don’t go wrong next time. Show less

● Produced digital content everyday regarding financial markets, legal, business etc. from the internet and verifying the data. ● Researched and assembled precise information from the internet and Incident spot and processed those data into writing in accurate format with 100% plagiarism free. ● Handled data and feedback from readers to improve content quality, resulting in a 150% increase in website visitors.● Analyzed and created promotional campaigns with influencers and LinkedIn… Show more ● Produced digital content everyday regarding financial markets, legal, business etc. from the internet and verifying the data. ● Researched and assembled precise information from the internet and Incident spot and processed those data into writing in accurate format with 100% plagiarism free. ● Handled data and feedback from readers to improve content quality, resulting in a 150% increase in website visitors.● Analyzed and created promotional campaigns with influencers and LinkedIn contacts to increase brand awareness by 25%. Show less

● Designed daily, weekly, and monthly reports to track engagements and contacts, sales and predicted more efficient way to get revenue generated and increased productivity.● Executed research strategies to source and engage unique ways to generate the revenue and built full cycle strategies for respective disciplines and designed long term plans to generate the revenue.● Delivered continual improvement to MS-office driven processes including improvements of other team members and… Show more ● Designed daily, weekly, and monthly reports to track engagements and contacts, sales and predicted more efficient way to get revenue generated and increased productivity.● Executed research strategies to source and engage unique ways to generate the revenue and built full cycle strategies for respective disciplines and designed long term plans to generate the revenue.● Delivered continual improvement to MS-office driven processes including improvements of other team members and coordinated team meetings and review meetings to improve the performance. Show less

Generated reports on Excel and PowerPoint to analyze competitors, target market and demographics while optimizing website and introducing new ways to secure maximum students.Engaged with managers and other interns to raise awareness to over 1200 students, teachers and deans, using direct marketing and other methods to gain hundreds of followers on social media platforms such as Facebook and Instagram.Formulated new ways to gain to enter market for online classes for kids under 15… Show more Generated reports on Excel and PowerPoint to analyze competitors, target market and demographics while optimizing website and introducing new ways to secure maximum students.Engaged with managers and other interns to raise awareness to over 1200 students, teachers and deans, using direct marketing and other methods to gain hundreds of followers on social media platforms such as Facebook and Instagram.Formulated new ways to gain to enter market for online classes for kids under 15 involving new waivers and building improvements. Show less