• By providing technical support and troubleshooting for LinkedIn Learning Solutions customers, I've improvedcustomer satisfaction and resolution times.• Collaborating with cross-functional teams has enhanced problem-solving capabilities and team efficiency.• Maintaining SLAs and staying current with product knowledge has ensured timely, accurate support.• Handling escalations and client calls has strengthened key account relationships.• Developing and conducting team… Show more • By providing technical support and troubleshooting for LinkedIn Learning Solutions customers, I've improvedcustomer satisfaction and resolution times.• Collaborating with cross-functional teams has enhanced problem-solving capabilities and team efficiency.• Maintaining SLAs and staying current with product knowledge has ensured timely, accurate support.• Handling escalations and client calls has strengthened key account relationships.• Developing and conducting team training has boosted performance and knowledge.• Acting as a point of contact for other departments has improved communication and collaboration. Contributingto product development and process implementation has streamlined operations.• Creating support documentation, and leading projects with a focus on inclusivity has fostered a positive work environment.• Help coach students by guiding them with usage of LinkedIn Show less

• Provide technical support and troubleshooting for LinkedIn Learning and Hiring Solutions customers, improving customer satisfaction and resolution times.• Collaborate with cross-functional teams to enhance problem-solving capabilities and team efficiency.