• Managing IT Assets using SAP PM and MM module. • Managing support vendors to ensure low TAT. Maintained high standards of service support SLA.• Executing IT infrastructure readiness to support opening new retail stores and DC locations of reliance retail in Kolkata, Pune & Mumbai.• Provide go-live operational and maintenance support with help of internal IT team and various deployed vendors• Provide IT solutions and services that impacted other business verticals.• Need to prepare project sign-off and IT services availability report for various business verticals to support management reporting process.

• Managed IT operation and ensured high availabilities for all LAN, WAN links, IT resources (hardware, software, licenses).• Managed IT Security and Implemented defined IT policies and Procedures• Managed IT Assets using SAP PM and MM module. • Managed support vendors to ensure low TAT. Maintained high standards of service support SLA. • Comprehend user needs and adapted the defined IT support delivery model to the business operations. Built and maintained IT competency among the users by the way of continuous training and communication. Ensured user satisfaction in the power plant.

• Opportunity Analyzed in terms of customer's business and technical needs• Architect an appropriate technical solution to meet the customer's requirements• Maintained excellent communications with customer management.• Represented Rahul Commerce as technical expert with customers; shares knowledge in area of expertise. Advanced opportunities through the use of effective consultative selling techniques, built customer loyalty through being a trusted advisor

• Designed and implemented the Network connectivity (LAN/WAN) for various projects• Ensuring project implementation, monitoring operation of network projects.• Ensured meeting SLAs for MPLS, Leased Line as SPOC for Oriental Insurance Company for Orissa, West Bengal, Assam.

• Executed IT infrastructure readiness to support opening new retail stores and DC locations of reliance retail in Kolkata, Pune & Mumbai.• Provided go-live operational and maintenance support with help of internal IT team and various deployed vendors• Provided IT solutions and services that impacted other business verticals.• Prepared project sign-off and IT services availability report for various business verticals to support management reporting process.