• Managed stakeholder and conducted user research sessions, to implement smooth operations.• Led the adoption of Robotics Process Automation (RPA) solutions in the BFSI sector, resulting in a 25% reduction in processing time.• Managed Agile methodologies as a Scrum Master, facilitating efficient sprint planning and issue resolution using Jira 9.0.

• Conducted thorough stakeholder interviews and user research sessions, reducing data discrepancies by 30%.• Developed detailed requirement documentation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and System Requirement Documents (SRDs) using Microsoft Office 365 and Figma.• Implemented AI/ML-based automation processes using Python and machine learning libraries, achieving 93% accuracy in automated data validation.• Led the adoption of Robotics Process Automation (RPA) solutions in the BFSI sector, resulting in a 25% reduction in processing time.• Managed Agile methodologies as a Scrum Master, facilitating efficient sprint planning and issue resolution using Jira 9.0.• Enhanced data visualization capabilities using Tableau Public v2023.2, mapping functional gap analyses and crafting user test cases for UAT, contributing to a 20% increase in actionable insights.

• Collaborated closely with development teams throughout the SDLC, implementing Agile methodologies and accelerating requirement gathering processes by 65%.• Utilized Python programming and Tableau for advanced data analysis and visualization, resulting in a 25% improvement in decision-making accuracy.• Managed SQL databases for complex data analysis, achieving a 40% reduction in data processing time and improving data accuracy by 35%.• Executed ETL processes for data warehousing using SSMS 18.12.1 (SQL), optimizing performance for high-traffic transactions.

• Conducted detailed analysis of business requirements, translating them into technical specifications and creating comprehensive BRDs, FRDs, and SRDs using Microsoft Office 365 and draw.io.• Optimized application performance by 20% through effective collaboration with QA teams during the UAT phase of SDLC.• Prepared insightful presentations and facilitated brainstorming sessions, contributing to strategic decision-making processes.• Leveraged Tableau for data analysis and visualization, driving a 15% increase in company revenue through actionable insights.