Dasuni Pathmathilake Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Australia

 Fund recoveries from unpaid clients in the debtor’s database system and prioritising follow up follow up phone conversations, emails, mails and face-to-face discussions depending on the stage of overdue Customer conflict resolution to manage unresolved debts by introducing different payment arrangements Handling customer invoicing system including group and individual invoices, allocation of payments and accounts reconciliations to manage payment disputes Training document preparation for new franchisees and maintaining the internal records system Assisting the Managing Director in the deed preparation process and following up with franchise owners until confirmation Updating and maintaining company’s client management system Amend and update TESTEL Quality Management System and an active team member in company’s QMS team

Australia

 Offer personalised solutions across the entire range of Telstra products Engage customers and offer value-based solutions Build sustainable relationships and trust with customer accounts through open and interactive communication Identify and assess customers’ needs to achieve satisfaction and generate sales leads Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Sri Lanka

 Attending to customer fund transfers after obtaining approvals from higher ranking officers and following up with the customer until the confirmation of transfer Participating and managing various customer campaigns to introduce new banking products Checking and passing on account balances for over-the-phone and web-based customer inquiries after verifying confidential account details Opening of various types of bank accounts including Savings, Current, Fixed Deposits, etc. Preparing balance confirmations and account confirmation letters to customers on request Handling foreign currency exchange transactions Cross selling new banking products to new and existing clients

Sri Lanka

 Credit limit enhancement of credit cards utilizing card management system after obtaining credit committee approvals Obtaining confirmation from customers over the phone regarding high risk transactions Advising and educating customers about their options and cross selling of bank products Handling 24/7 call centre operations on demand as a senior member of the team and providing on the job training for new recruits effectively for the call centre operations Proactive customer assistance to retain bank services and loyalty Dealing with customer requests in detail for issues such as reversal of fees and charges Credit card cancellations on customer requests Managing the call centre duty register and coordinate resources