Developed and executed channel services enablement program:• Developed complete partner services strategy that includes Embedded, Managed, Support and Consulting services components.• Led cross functional team of Riverbed and partner resources to integrate a service enablement methodology into the Riverbed channel program that addresses life cycle service needs for Riverbed solutions• Oversaw development of partner IP enablement kits to compliment service channel enablement program• Recognized expert in channel service enablement including TSIA speaker on the topic of Partner Segmentation and Management• Won $4.1m services opportunity with a cooperative Riverbed and channel partner sales and delivery strategy• Updated outsourcing services program to better align with and support Riverbed’s Professional Services outsourcing needs.• On boarded partners and executed service enablement methodology to ensure their ability to deliver professional services related to Riverbed products.

Provided strategic leadership and direction in developing, selling, and delivering solutions to customers that solved their business problems.• Directed a team of 70 Consultants, Project Managers and operational resources while optimizing the global PS supply chain• Led $45m in PS revenue and $58m booking achievement, exceeding annual quota• Established and maintained consulting and training partnerships with both subcontractors and resellers• Consolidated 50 outsourcing partners venders down to 8 in EMEA, 8 in APJ and 5 in Americas and renegotiated daily rates• Formalized Riverbed’s project management organization process, solution alignment, business metric measurement and reporting and strategies to ensure Project Managers were driving projects to completion

Led the North American Professional Services sales team in providing overlay sales support to Regional Sales Managers that positioned and properly aligned Professional Services within their Riverbed solution opportunities.• Designed, developed and executed a services sales plan exceeding quarterly bookings targets• Created and managed to the first set of Professional Services sales metrics and goals• Delivered presentations at worldwide / regional sales events, customer executive briefings and new hire sales training.• Recognized 50% Y/Y Professional Services bookings growth by providing sales messaging and support that complemented the core Riverbed sales account manager strategies and sales plans• Developed Salesforce.com reports and dashboards to provide management and contributor visibility of goal recognition and opportunity tracking

Lead, mentored and contributed to DSI’s global pre-sales Solution Engineering team in 6 different countries. Focus areas include process optimization, solution selling strategies, opportunity development, recruiting, partner enablement and operational process.• Standardized solution selling strategies for DSI’s Mobile Enterprise Application Platform (MEAP)• Leveraged mobile technologies to re-engineer processes for prospects Oracle EBS, Fusion, JDE E1 and SAP ERP systems• Key contributor to management team that achieved record software, services and hardware revenues• Crafted demo capabilities and strategies for industry conference activities to drive interest and increased leads• Created opportunity specific solution and service proposals for on and off-premise mobile business process opportunities• Developed partner pricing model and enablement tools for partner quoting needs• Managed DSI partner pre-sales needs with software and hardware sales partners

Database Administrator for Sprint Intranet and Internet databases