Dat Ly Email & Phone Number

United States

Houston, Texas, United States

Houston, Texas, United States

As a Technical Support Analyst, I boosted efficiency in technical operations and championed customer service excellence and was promoted to Lead Technical Support Analyst. During my tenure as a Lead Technical Support Analyst, I bolster customer support and overall satisfaction, addressing inquiries and concerns through phone calls, emails, and chats. I develop and deliver reports to measure business performance, optimize customer experience, and boost business growth. I support business operations by optimizing staff performance and productivity and resolving varying customer issues. Lastly, I promote customer service excellence, successfully closed 1K+ cases, and ranked top 3 for employee performance.

Houston, Texas, United States

Houston, Texas Area

During my tenure as an Audio-Video Sales Management Trainee, I drove sales operations and business growth by implementing continuous improvements and managing staff performance. I provided superb service to clients on various product lines to enhance customer experience and propel client retention. Also, I supervised and led staff to expedite sales initiatives, oversaw customer satisfaction, and achieved revenue objectives. Aside from that, I cemented and fostered long-term relationships with vendors to ensure continuous business growth and expansion. I analyzed business roadblocks to implementing continuous process improvements to bolster efficiency and productivity. Essentially, I built and maintained strong relationships with new and existing client base to ensure continuous sales growth.

Sugar Land, Tx

Functioning as a Specialist I improved overall business and revenue growth and was promoted to the Creative Role. As a Creative, I developed new business opportunities through personal efforts by identifying client needs and recommending product solutions. Additionally, I spearheaded group training for employees and customers on all Apple hardware and software products to boost sales. I conducted product demonstrations and walkthroughs to mentor staff in pitching product benefits and drive revenue growth. On top of that, I utilized communications skills, customer engagement, and a competitive drive to develop and maintain customer footprint. I revamped store and product visual merchandising by organizing sales floor aesthetics and efficiently tracking products. Overall, I bolstered revenue growth, generated $1.2M+ product sales within 5 months, and was awarded the #1 employee in sales.

Sugar Land, Tx

Houston, Texas Area

Functioning as an Audio-Video Sales Representative, I supported business and revenue growth through customer engagement, customer needs analysis, and sales innovations. I addressed customer phone calls, providing expertise on audio systems, televisions, item locations, and special promotions. Aside from that, I surpassed sales quotas for televisions and sound systems by delivering tailored sales strategies to individual customer needs. Lastly, I cultivated strong client relationships to achieve business goals resulting in repeat business and high-value referrals.