Dat N. Email & Phone Number

Regina, Saskatchewan, Canada

- Using the integration platform WebMethods to integrate with other systems such as call center, workforce management, payment, customer selfserve portal, website, etc-Handling production support day-to-day, severity 1, service impairment-Documenting business rules and knowledge base

Saskatchewan, Canada

- Responding to Saskatchewan residents emails about Saskatchewan Account and downstream services via emails and phone calls about troubleshooting account creation, account recovery, setting configuration, services setup.- Maintaining professional responses within 1-2 business days TAT (SLA = 5) and dealing with high traffic for the vaccination proof in the MySaskHealthRecord service.- Documenting response templates and system behaviors.- Routing inquiries to correct contact points or official sites in Saskatchewan.ca.- Creating video tutorials for the FAQs site.- Regression testing for new environment release and performance check for both PROD and UAT.- Keeping track of defects: regular check, escalate, follow up and verify.

Hanoi, Hanoi, Vietnam

* Operation Department- Acquiring Insurance domain knowledge: New Business and Underwriting, Policy Services, Claims and Call Center.- Taking over Policy Dispatching team: o Training personnel to standardize process avoiding missing attached documents and keeping track of the necessary information.o Controlling inventory.- Handling agencies commission disputes basing on document acknowledgements. - Participating in digitalizing data entry and printing service. * Product Development (Actuary Department)- Summarizing product portfolio.- Changing font in product brochures and confirmation.- Coordinating with stakeholders to support launching new product. - User Acceptance Testing (UAT) for new cash flow system such as product input validation, cash flow calculation and document layout.* Business Analyst (IT Department)- Studying and System Integration Testing (SIT) for correct data in cash flow illustration.- Designing system mockup and enhanced document to integrate new product in cash flow system.- Being responsible for end-to-end process of core system enhancement features:o gathering requirement: brainstorming, questioning/challenging, confirming via email, and documenting.o analyzing impact and changes, creating, and executing SIT and UAT.o implementing, post-implementation activities. Some features were modifying selling channel, generating overdue notice, setting up hospitalizing and surgery benefit, enhancing Top-Up, correcting termination rule.- Analyzing production issue and supporting fixing bugs related to multiple systems while multitasking to maintain other project deadlines.- Collaborating with end users and regional office in Singapore to enhance and plan for new document type and triggering validation in Workflow System.- Coordinating and assuring quality of Indonesian and Indian vendors for data entry (input) and printing (output) for a smooth operation in high sale season.

Hanoi, Hanoi, Vietnam

- Counselling students regarding educational issues such as course and program selection, class scheduling, study habits, and career planning.- Organizing/attending events of representatives of institutions.

Hanoi, Hanoi, Vietnam

- Collecting, classifying, and processing market data.- Developing stock valuation models.

Diploma Of Education, Business Information System

The 1st semester: Learning fundamental knowledge about programming languages C#, Java (Datatype, Condition, Loop, Arrays, List,...).

Bachelor'S Degree, Financial English

Bachelor'S Degree, Finance, General

Understanding Accounting Principles, Banking Services and Security