Provided expert consultation, ensuring alignment with client goals and compliance with industry standards.Delivered seamless customer service experiences, conducting needs-based conversations and educating clients on digital solutions.Collaborated with cross-functional teams to achieve high client satisfaction and project success.Enhanced customer engagement and advocacy through personalized service and support.Maintained compliance with company policies and procedures, ensuring risk mitigation and service integrity.

Main roles:-Consult with clients to understand their business needs and develop project plans, timelines, and budgets to ensure successful project delivery.-Collaborate with project teams to execute project plans, track progress, and mitigate project risks.-Provide expert advice and recommendations to clients throughout the project lifecycle and facilitate communication between project teams and clients.-Prepare project reports and presentations for clients, conduct regular project status meetings, and monitor project progress to ensure quality and efficiency.Skills archived: Analyze/prepare URS & SRS, Review Basic Design and Roadmap, Timeline management, Scrum & Agile methodology, Master scheduling, Negotiation, Leadership, Risk management…Achievements:-Developed and sustained robust client partnerships by delivering exceptional project management and valuable consulting guidance, which generated new business prospects and facilitated business growth. -Managed projects with international clients in Hong Kong, South East Asia, the UK and the US; resulting in successful collaborations and increased business opportunities.

Efficient Delivery Process Establishment for Enhanced Project OversightStrategic Planning Leadership for Milestone-Rich ProjectsPrecise Tracking, Reporting, and Governance AdherenceHolistic Project Management: Scope, Resources, Tasks, Dependencies, Risks, and IssuesProactive Coordination for Seamless Task Execution and Issue ResolutionVendor, Business, and Stakeholder Management Expertise

Coordinate with designers and press to produce marketing materials.Prepare logistics for events and press conferences for Fintech Market research, data analysis and work with vendors.Support end-to-end marketing of the portfolio, including assisting in developing marketing strategies and tactics