A Services Executive with over 25 years in customer success and service delivery roles, with considerable experience in building and developing effective technical teams, leading geographically dispersed service organisations and successfully managing the transition of service delivery functions across significant technology changes. Committed to optimizing the customer experience and driving maximum customer adoption and retention, a proven track record in service and business process transformation, the implementation of operational best practice, creating efficiencies aligned to the values of continual service improvement, delivering service enablement for next-generation products and solutions and growing revenues through the provision of value-add services.* Highly resilient, solution and delivery focused EXEC with experience in leading technical service delivery and account management functions.* Proficient with management methodologies that drive effective strategy execution, focus, prioritisation and continual improvement.* A people person with a successful track record of managing and developing technical teams through alignment to strategic goals.* An agent of change with effective stakeholder management skills.* A practitioner of Customer Success Management (CSM).* Highly experienced at driving service transformation and maturity through the implementation of best practice for ITSM, with appropriate governance aligned to industry standards.